0800 587 4538 / 0300 111 2344
switchboard 0845 505 5500
Boiler manuals
Stop tap information
It's very important that you know where your internal stop tap is located, as you will need to switch off the water if you have a leak or if you're having any plumbing work done.
While we can't tell you exactly where the internal stop tap for your home is, there are a number of places where they are commonly put. These are: under a sink (often the kitchen sink), in the garage, or a downstairs bathroom or toilet. If you have a storage tank at your home, then an additional isolation valve will be close to it, such as in the airing cupboard or loft.
If you live in a flat, you may share your water supply with neighbours. A communal stop tap will generally be where the water supply enters the building; you should check that you can get to it, although, an additional stop tap should be found where the water supply enters your flat.