Contact Us

Contact Us






You can contact us in the following ways:

Online: Tenants can send us a secure message by logging into your My livin Space account.



Customer Services (inc repairs) from a landline: 0800 587 4538

Customer Services (inc repairs) from a mobile: 0300 111 2344

Switchboard: 0845 505 5500

Fax: 01388 424681

For weekend or emergency out of hours repairs please ring freephone number 0800 917 1773.

Write to:       livin

                     Farrell House
                     Arlington Way
                     County Durham
                     DL16 6NL

Request a home visit

You can now request a home visit by calling our customer contact centre on the above number, or by emailing us at

Media enquiries

All media enquiries should be directed to The Works on 0191 385 1769 in the first instance.

You can also email the following services directly:

Smart Money Team -

Resident Involvement Team -

Support and Intervention Team -

Human Resources:

Home Choice Team:

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