Customer Feedback

By giving us your feedback you are providing us with valuable information about the services we deliver.

What type of feedback can I give?

Compliments
We really would like to hear from you if you are happy with our services. If there is a particular person you have spoken to, or a service you think that we are really good at, please let us know. Any compliment you give us will be forwarded to the person or service team you are praising.

Complaints
We always try to provide you with an excellent service but recognise that sometimes things can go wrong. We regard your comments as an opportunity to look at if our services are meeting your needs or not.

Don’t be afraid to tell us what you think we are doing wrong. Your right to services will not be affected if you make a complaint. We need to know so that we can make changes and stop these problems happening again. Your complaint is the first step in helping us put matters right.

General comments and suggestions to improve services 
Your comments may not be a compliment or complaint, but they are still important to us.  They can help us to plan future services and give us ideas on how to improve the services we provide now.

You can find out more about giving feedback by reading our customer feedback procedure

You can also download a copy of our new complaints and customer feedback policy.

You can give feedback by using our online enquiry form.