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Do it online

  • Register/log in
  • Pay rent
  • Report a repair
  • Request digital skills training
  • livin Home Guide
  • Frequently Asked Questions
  • Manage your tenancy 24 hours a day

    For new or existing housing applications

  • Set up a monthly direct debit payment online, the hassle free way to pay your rent. Direct debit payers will be entered into a quarterly prize draw where first prize is LoveShop gift vouchers. Read terms and conditions here.

     

    Log in to My livin Space to manage your tenancy and pay your rent.

    In a hurry? Pay your rent here.

    Do you have a rent query? Visit our most Frequently Asked Questions.

    Unable to pay digitally? Contact customer services at contactus@livin.co.uk or on 0800 587 4538.

  • You can report your repairs online 24/7 using our online reporting tool or through My livin Space.

    To track outstanding repairs please log in to My livin Space.

    Emergency out of hours repairs

    For emergency out of hours repairs please ring freephone 0800 917 1773.

    Do you have a repair query? Visit our most Frequently Asked Questions.

    Unable to report your repair online? Contact customer services at contactus@livin.co.uk or on 0800 587 4538 between 8.15am and 5.15pm Monday to Friday.

     

  • Want to access services online but don't know where to start?

    Digital Me is a free service that provides digital support and training to help you get online and make the most out of being connected to the internet. Our friendly volunteers will visit you at home or in your local community centre and provide you with online basics skills to help you use a computer, tablet, smartphone and the internet.

  • The livin Home Guide details your responsibilities as a tenant as well as our responsibility as landlord. You will have received your own copy upon taking up a tenancy with us, however if you require specific information relating to your tenancy please register/log in to My livin Space

  • Do it online - Frequently Asked Questions

    How do I request an aid or adaptation to my home?

    If you or a household member struggle with day to day tasks such as bathing and entering or leaving your home, we may be able to provide adaptations to make these tasks easier.

    Just get in touch via My livin Space or by emailing adaptations@livin.co.uk.

    For more information see our aids and adaptations booklet.

    How do I report anti-social behaviour?

    Please visit the Anti-Social Behaviour page.

    How do I report suspected tenancy fraud?

    If you suspect someone of unlawfully subletting their home you can email us at tenancyfraud@livin.co.uk or call 01388 424679.

    Your report will be treated in the strictest confidence and can be given anonymously. Please note that we are only able to process reports made relating to livin tenants. Any other reports should be directed to the landlord of the property in question. Please be aware that livin will consider taking legal action against anyone found to be making malicious reports.

    How do I book a tenancy visit?

    To request a tenancy visit please contact us via My livin space or email housingteam@livin.co.uk.

    How long will my housing application take?

    For any queries relating to an application for housing please visit the Find a Property Frequently Asked Questions.

    How do I end my tenancy?

    You must give us four weeks’ written notice from the day your tenancy started we will then send you a ‘notice to terminate form’ for you to complete. If you leave your home without telling us, you will still be liable for four weeks' rent.

    To terminate your tenancy please contact us via My livin Space or email contactus@livin.co.uk in the first instance.

    How do I replace my lost or stolen keys?

    We do not keep spare keys so if you lose them, you will need to replace them. We can change locks, but we will charge you for this service.

    When will my bin be emptied?

    Bin, waste and refuse collections is the responsibility of Durham County Council. For further information visit www.durham.gov.uk/bincollections.

    How do I report a vermin or pests problem?

    Vermin and pest control is the responsibility of Durham County Council. For further information visit www.durham.gov.uk/pestcontrol.

    I have questions about my council tax

    For questions about your council tax please contact Durham County Council or visit www.durham.gov.uk/counciltax.

    Where can I get a copy of my tenancy agreement?
    I don’t understand my rent balance

    For information on your rent account please visit Rents - Frequently Asked Questions.

    Can't find the answer to your question?

    Let us know! Please use our live chat and someone will help you find the answer to your query.

    I am a new tenant, how do I get my gas and electricity on?

    Once you have received the keys for your new property, the first thing that you have to do is contact the energy suppliers to change the supply into your name; your housing co-ordinator will provide this information at sign up.

    Before contacting livin, you need to make sure that there is credit on the meters (if the supply is provided through pre-payment meters).

    Please request an appointment stating whether it is the gas or electricity supply or both that needs switching on, by using our online contact form. An appointment will then be made and emailed to you within 24 hours. Our customer service team will always try to work around the tenants needs and ensure that both checks are carried out at the earliest available time.

    I’ve sent you all my information, how long will it take to process my form?

    We aim to process your application within 10 days

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