Coronavirus COVID-19

During the current national lockdown which at this stage is expected to last until Wednesday 2 December, we would like to reassure our customers that we are still operating our services as normal. 

The latest government guidelines allow us to continue to deliver important services including: repairs and maintenance (routine and emergency), letting homes, home improvement work, tenancy/financial/employment support, and health and safety checks in homes. 

If we need to visit your home for any reason we will take all necessary precautions to ensure we deliver our services safely.  We will:

  • contact you first and ask you questions about your circumstances .  If anyone in your household is self-isolating or has symptoms of the virus we will not make a home visit
  • always make an appointment to visit you
  • always display an ID card before entering your home
  • make sure we socially distance when inside your home
  • wear protective clothing as required
  • wash and sanitise our hands regularly

For a service-by-service explanation of our safe working practices click the links below

Pink House Icon

Letting and advertising homes

Blue Lightbulb Icon

Electrical testing

Yellow Spanner and Screwdriver Icon

Repairs and maintenance

Gas servicing

Home improvements

Anti-social behaviour visits

It’s quicker and easier to report routine repairs using our Livin app. To use our app, download from your app store or log in on our website, by using the relevant buttons below. You can also watch our video on how to get started with our app.

Over the lockdown period we have continued to deliver the following services safely and will continue to do so, keeping face-to-face contact to a minimum, complying with social distancing and wherever possible using digital means of communication:

Online account access through our app


Money and rent arrears advice and support


Customer services (email, LiveChat, telephone)


Mutual home exchanges


Customer feedback


Tenancy management support


Lettings and advertising homes


Electrical testing


Repairs and maintenance


Gas servicing


Open spaces and grass cutting


Anti-social behaviour visits


Emergency aids and adaptations


Employment and training support


Lifts and stairlift servicing


Smoke and CO2 detector checks


Cleaning communal buildings


Estate management 


Garage allocations


Abandoned property investigations


Home improvements


Environmental works at The Courts, Shildon


Our risk assessments associated with our safe systems of working can be found here.