Coronavirus COVID-19

Some of our key services are being safely reintroduced in accordance with the latest government guidelines. Your health, wellbeing and safety remain our priority as social distancing measures remain in place and we can assure you we are taking all necessary precautions to deliver our services safely.  Wherever we can we will be using digital channels to replace face-to-face contact. 

From 4 June 2020 we reintroduced the following services, and to reassure you how we do these safely you can view additional information by clicking on the link to each service:

Letting and advertising homes

Electrical testing

Grass cutting to all areas

From 15 June 2020 we reintroduced the following service. The lockdown has caused a backlog of repairs which we are busy working through.

Currently routine repairs can only be reported through the Livin app. To use our app, download from your app store or log in here on the website, by using the relevant buttons below. You can also watch our video on how to get started with our app. 

Repairs and maintenance

Over the lockdown period we have continued to deliver the following services safely and will continue to do so, keeping face-to-face contact to a minimum, complying with social distancing and wherever possible using digital means of communication: 

Online account access through our app

Money and rent arrears advice and support

Customer services (email, LiveChat, telephone) 

Tenant support service

Customer feedback

Tenancy management support 

Gas servicing

Emergency and urgent repairs 

Lifts and stairlift servicing 

Open spaces and grass cutting

Emergency aids and adaptations

Employment and training support

Smoke and CO2 detector checks

Emergency lettings and terminations




Routine aids and adaptations

Anti-social behaviour visits

Mutual home exchanges

Planned maintenance to homes

Garage allocations

Abandoned property investigations


Cleaning communal buildings


Community activities and use of community buildings 

Home visits for standard tenancy management

Regeneration work at The Courts, Shildon

Estate management

More information and regular updates on how we are delivering our services, including when and how we will resume other key services will be posted here. If we need to meet you or visit your home to deliver our emergency services we will ask if you or someone in your household:

  • Has tested positive for the coronavirus COVID-19
  • Is currently self-isolating or shielded
  • Is showing symptoms of coronavirus, such as a new, continuous cough or high temperature

We are encouraging all tenants and customers to check the latest advice from government, the Chief Medical Officer and Public Health England.

Please be assured we are working hard to ensure we continue to provide you with our vital services whilst also playing our part in a national effort to protect public health and wellbeing.

Our risk assessments associated with our safe systems of working can be found here.