Prefer to book your own appointment online? Simply log your repair using the tenant app on a smartphone, tablet or PC, where the majority of repairs are available to book. Need help? Our customer service advisers are available from 8.15am until 7pm via live chat.
Alternatively you can report a repair below.
For emergency out of hours repairs please ring freephone 0800 587 4538
Do you have a repair query? Visit our most Frequently Asked Questions.
Unable to report your repair online? Contact customer services at firstname.lastname@example.org or on 0800 587 4538 between 8.15am and 5.15pm Monday to Friday (online customer services available until 7pm).
Our customer call centre is available to take your calls and answer your live chats on an evening and weekend:
Monday to Friday
8.15am – 7pm
9am – 1pm
The livin Home Guide details your responsibilities as a tenant as well as our responsibility as landlord. You will have received your own copy upon taking up a tenancy with us, however if you require specific information relating to your tenancy please register/log in here.