Livin reaches out to older and vulnerable tenants

Local housing association, Livin has issued details of its emergency support arrangements to over 4,000 older and vulnerable tenants during the coronavirus crisis.   

The Tenant Emergency Support Service which started last month is available on evenings and weekends as well as Monday to Friday, and has been set up to ensure that the right support is there when it is most needed.

Livin’s housing team is also making phone calls to all tenants who are over the age of 65 and/or have been advised to shield. Key information has been posted out to anyone who automatically falls into that group to highlight this service. 

The emergency support service gives tenants access to critical help such as food provision, isolation and mental health services, money support, domestic abuse key information, utility provider support, medicine and baby products.

Alan Boddy, executive director of housing and operations said: “We are committed to providing emergency support throughout this difficult time for our tenants.  We have reached out by telephone, post and all digital channels to ensure no-one is missed and that those who need our support most know we are here to help.”

If you are a Livin tenant and need emergency support during this time ring 0800 587 4538 or visit

Pictured : Lauren Shaw (Livin Housing Support Co-ordinator) contacting older and vulnerable tenants from home