Reassurance for Livin tenants needing essential gas servicing visits

Local housing association Livin, continues to support and reassure its tenants when visiting homes to carry out essential gas servicing.

Visits to carry out gas servicing to boilers are an annual occurrence for every tenant and are required by law to ensure the safety of the people living in the home. The coronavirus crisis lockdown has not changed the need for gas servicing to be carried out. If anything, it is more important than ever with more people spending time at home.

Livin has made several adjustments to its service to support and reassure tenants when there is a need to visit their home.  Tenants are contacted 48 hours prior to appointments and asked a series of questions to determine the best approach to safely undertake the appointment.  A doorstep risk assessment also takes place at the time of appointment in case circumstances have changed and protective equipment is worn when needed.  Tenants remain in a separate room to the engineer and the boiler, and distancing is in place throughout the visit.

Alan Boddy executive director of housing and operations said: “We are doing all we can to reassure our tenants that we can visit their home safely to carry out this essential annual service.  Once the service is complete tenants can be reassured that their boiler is operating safely and efficiently.”  

Darren Thompson, gas servicing engineer said “tenants have been brilliant during the lockdown period, they understand we need to carry out the services and can see we are doing everything to ensure their safety.”

Miss Leanne Kelly from Shildon had her gas service completed on Friday 24 April.  She said: “I felt reassured throughout the appointment, I never once felt I was in harm’s way.  Darren was amazing actually, he had on protective clothing, was very professional and kept his distance at all times”.

To keep up to date with all Livin’s services visit

Pictured : Darren Thompson, gas servicing engineer carrying out a gas service at a self-isolating tenants home.