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Value For Money

Value For Money

Our Value for Money report is an annual assessment we undertake to assess how resources are being used and to ensure we provide the best services at the best prices.

Frequently asked Questions

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Pages

  • Money Support

    Budgeting and benefits to insurance and energy advice, we can help you make the most out of your money by providing expert financial support.

    Home / Support / Money Support
  • Benefits

    Find out more about what support we offer to help you understand benefits and check what you may be entitled too.

    Home / Frequently Asked Questions / Benefits
  • Privacy and Cookies

    In accordance with applicable data protection legislation, we are committed to protecting your rights and privacy when you use our services. Livin Housing Limited is registered as a data controller with the Information Commissioner’s Office.

    Home / Privacy and Cookies
  • Rent Account

    Everything you need to know about accessing your rent account and making a payment online.

    Home / Frequently Asked Questions / Rent Account
  • About Us

    We are an award winning not for profit housing association based in County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our communities. Read our financial statements, annual report, value for money self assessment.

    Home / About Us
  • Moving In

    Our handy Moving In guide will help you to get set up and settled in your new home as quickly and easily as possible.

    Home / Your Home / Moving In
  • Universal Credit

    Are you a tenant looking to apply for Universal Credit? Our friendly Financial Wellbeing Advisors are here to help and support you throughout your claim.

    Home / Support / Money Support / Universal Credit
  • Other

    View our most frequently asked questions relating to property alterations, anti-social behaviour, right to buy and right to acquire.

    Home / Frequently Asked Questions / Other
  • Bereavement Form

    You can let us know about a bereavement by completing our online bereavement form.

    Home / Your Home / Ending Your Tenancy / Bereavement Form
  • Money support advice helps Livin tenants Home / About Us / News / 2020 / Money support advice helps Livin tenants
  • Change Your Gas Servicing Appointment Form

    If the appointment we have given you is not suitable for your needs, you can change your appointment by completing our online form.

    Home / Your Home / Looking After Your Home / Gas Servicing - Keeping You Safe / Change Your Gas Servicing Appointment Form
  • Support

    We have a number of support offers to help our tenants live comfortably and feel safe in their homes.

    Home / Support
  • Housing Support

    Our experienced housing team can help you to move into a home that meets your needs.

    Home / Support / Housing Support
  • Our Board

    Meet our Board members and view the committee make up.

    Home / About Us / Our Board
  • Pay Your Rent

    Everything you need to know about checking your rent balance, making an online or telephone payment, setting up a direct debit and requesting money support.

    Home / Your Home / Pay Your Rent
  • Making A Complaint Form

    If you feel that we’ve let you down, please let us know and we will do our best to put things right again.

    Home / Customer Feedback and Complaints / Making A Complaint Form
  • Customer Feedback Form

    If someone has gone over and above, or you have a general compliment or suggestion, we'd love to hear from you.

    Home / Customer Feedback and Complaints / Customer Feedback Form
  • Applying For A Home

    Find out everything you need to know about filling in your Durham Key Options application and bidding on our properties.

    Home / Frequently Asked Questions / Applying For A Home
  • Thank You For Submitting A Form

    We'd love to hear about your online experience today. The feedback you provide allows us to further improve our website and provide a better customer experience.

    Home / Contact Us / Thank You For Submitting A Form
  • Update Your Details

    Update your details online by using our quick and easy online form. If you don't have an email address, we also have some popular options with instructions to help you create one.

    Home / Contact Us / Update Your Details
  • Projects We Have Funded

    We fund the projects our partners bring to us that we know will have a positive impact on our tenants and our communities.

    Home / Community / Community Funding / Projects We Have Funded
  • Request For Money Support

    If you're in financial difficulty, get the help you need by requesting support from our friendly Financial Wellbeing Advisors.

    Home / Support / Money Support / Request For Money Support
  • Maintaining strong finances and governance

    Plan A is our map to a better future, previously business strategy to enable us to maintain strong fincnaces and governance

    Home / About Us / Plan A / Maintaining strong finances and governance
  • About team Livin

    Our values at team Livin and what we are most proud of

    Home / About Us / Careers With Us / Hear from our people / About team Livin
  • Gas Servicing - Keeping You Safe

    The safety of you and your family is our priority. By carrying out a regular gas service, this helps to maintain higher levels of safety, health, money and also identify potential problems which may occur.

    Home / Your Home / Looking After Your Home / Gas Servicing - Keeping You Safe
  • Rent is changing for all tenants

    We will be sending a letter to all of our tenants in week commencing 1 March explaining your individual revised rent charges which will apply from 5 April 2021. The letter you receive will outline any next steps.

    Home / Rent is changing for all tenants
  • Anti-Social Behaviour

    If you are experiencing anti-social behaviour or wish to report an incident that has occurred, we can help.

    Home / Support / Anti-Social Behaviour
  • Annual Report 2019/20

    Welcome to the 2019/20 Annual Report to Tenants. This year’s report reflects feedback from you, our tenants, and notably contains the local offers you told us were important to you. The report also sets out a clear picture of how we have performed, again with a focus on those services that matter most to you.

    Home / About Us / Annual Report 2019/20
  • Ending Your Tenancy

    If the time has come to end your tenancy, you can let us know by completing our online form.

    Home / Your Home / Ending Your Tenancy
  • Managing Your Tenancy

    The most frequently asked questions relating to managing your tenancy.

    Home / Frequently Asked Questions / Managing Your Tenancy
  • Contact Us Form

    We'd love to hear from you. Our friendly Customer Services team will deal with your request within one working day.

    Home / Contact Us / Contact Us Form
  • Supporting your tenancy Home / Life@Livin / Supporting your tenancy
  • Volunteering And Work Experience

    We can help you gain new skills by putting you forward for voluntary work as well as organising work experience.

    Home / Support / Work And Training Support / Volunteering And Work Experience
  • Ways We're Helping You

    We have helped support these people and we can help you.

    Home / Support / Money Support / Ways We're Helping You
  • Enabling employees to flourish

    Plan A is our map to a better future, previously business strategy, enabling employees to flourish

    Home / About Us / Plan A / Enabling employees to flourish
  • Another step forward towards a dementia friendly community in Shildon Home / About Us / News / 2018 / Another step forward towards a dementia friendly community in Shildon
  • Local Community to benefit from Club Sponsorship Home / About Us / News / 2018 / Local Community to benefit from Club Sponsorship
  • Jubilee Fields Estate - Local offers

    Following a survey to our tenants to establish what really matters to them about life on the estate, we further engaged with 13 of the 69 responding tenants to help us shape four pledges. These pledges are known as local offers and we will work collectively upon achieving these going forward.

    Home / Community / Community Regeneration / Jubilee Fields Estate, Shildon / Jubilee Fields Estate - Local offers
  • Home

    Local housing provider managing and letting over 8,400 homes in County Durham, Spennymoor, Chilton, Ferryhill, Newton Aycliffe, Trimdon, Sedgefield. Provide great homes to rent, regenerating communities and building new homes for tenants.

    Home /
  • Customer Feedback and Complaints

    You can share your views about Livin to help us improve the services we provide.

    Home / Customer Feedback and Complaints
  • Frequently Asked Questions

    Our frequently asked questions give you all the answers you need to be able to solve your query.

    Home / Frequently Asked Questions
  • Terms And Conditions

    By using our website and other relevant channels, you confirm that you agree to accept and comply with our terms and conditions.

    Home / Terms And Conditions
  • Accessibility

    We are committed to making sure that as many people as possible can access our website and our services, receiving the same level of service regardless of their individual needs.

    Home / Accessibility
  • Contact Us

    Livin Housing, contact us - We'd love to hear from you. Our friendly Customer Services team will deal with your request within one working day.

    Home / Contact Us
  • Preventing Fraud

    We adopt a zero tolerance to fraud, if you suspect someone if committing fraud against us you can report it online.

    Home / Preventing Fraud
  • Together with our community partners Home / Together with our community partners
  • Getting Involved

    Find out how you can get involved and give feedback to help us improve our services.

    Home / About Us / Getting Involved
  • Our People

    Meet our Leadership Team made up of Colin Steel, Alan Boddy, Sean Brodie, Helen Darby, Peter Camp and Graham Darby.

    Home / About Us / Our People
  • Local offers

    We worked with over 400 of our tenants to help shape five pledges known as local offers to improve services that are important to them.

    Home / About Us / Local offers
  • Garage Application

    Looking to apply for a garage or a garage site? This can be done by completing our online form.

    Home / Garages / Garage Application
  • Repairs

    Everything you need to know about tracking and logging your repairs online.

    Home / Frequently Asked Questions / Repairs
  • New Tenants

    Everything you need to know about moving in and getting your gas and electric switched on in your new home.

    Home / Frequently Asked Questions / New Tenants
  • Rent Increase Home / Frequently Asked Questions / Rent Increase
  • Register Your Interest - For Sale

    You can register your interest in one of our properties listed for sale by completing our online form.

    Home / Contact Us / Register Your Interest - For Sale
  • Blooming Marvellous 2021 Entry Form Home / Blooming Marvellous / Blooming Marvellous 2021 Entry Form
  • Community Regeneration Fund Application

    You can apply for funding if your project makes an economic, social or environmental difference and helps to improve the lives of others.

    Home / Community / Community Funding / Community Regeneration Fund Application
  • Our Partners

    We work with like-minded groups of people to help us deliver our Plan A. Our community partners provide a lifeline to so many people in so many ways.

    Home / Community / Community Funding / Our Partners
  • 2020

    See our 2020 news, press releases and events

    Home / About Us / News / 2020
  • 2018

    See our 2018 news, press releases and events

    Home / About Us / News / 2018
  • The School Uniform Fund

    Does your child need a new school uniform for autumn term? If your child attends school in County Durham you may be entitled to a grant towards shoes and a coat. Small grants of up to £35 towards a winter coat and up to £35 for a pair of shoes are available for families who qualify.

    Home / Support / Money Support / The School Uniform Fund
  • Request A Green Bin

    If you notice that your green bin is missing, you can request a new one by completing our online form.

    Home / Your Home / Moving In / Request A Green Bin
  • Request New Tenant Gas and Electric Check

    If you are a new tenant, you can request an appointment for your gas and electric checks by completing our online form.

    Home / Your Home / Moving In / Request New Tenant Gas and Electric Check
  • Yorkhill, Spennymoor

    We worked closely with the local community to create a place that people want to live and work in. Find out more about the success of the York Hill community regeneration project.

    Home / Community / Community Regeneration / Yorkhill, Spennymoor
  • Western Estate, Newton Aycliffe

    Find out more about the Western Estate community regeneration project at Newton Aycliffe.

    Home / Community / Community Regeneration / Western Estate, Newton Aycliffe
  • Tell us you want to get involved

    Tell us you want to get involved by completing our online form.

    Home / About Us / Getting Involved / Tell us you want to get involved
  • Hear from our people

    We have some fantastic people at team Livin with amazing stories about their career journeys.

    Home / About Us / Careers With Us / Hear from our people
  • Report Anti-Social Behaviour

    If you are experiencing anti-social behaviour or wish to report an incident that has occurred, we can help.

    Home / Support / Anti-Social Behaviour / Report Anti-Social Behaviour
  • Report Domestic Abuse

    If you or someone you know is a victim of domestic abuse, you can report this to us securely by completing our online form.

    Home / Support / Domestic Abuse / Report Domestic Abuse
  • Building and acquiring homes

    Plan A is our map to a better future, previously business strategy, building and acquiring homes

    Home / About Us / Plan A / Building and acquiring homes
  • Tenant Support Service Request

    During the coronavirus crisis, we are offering additional support to older and more vulnerable tenants. If you require any help, you can request this online.

    Home / Support / Housing Support / Tenant Support Service Request
  • Delivering a brilliant customer experience

    We aim to provide you with great customer service at all times. We do this by: making it as easy as possible for you to contact us; getting to know you, listening to your views and concerns and in response providing advice, support and services that meet your individual circumstances.

    Home / About Us / Annual Report 2019/20 / Delivering a brilliant customer experience
  • Improving your community

    We aim to work with you, other residents and partner organisations to improve the communities in which you live to ensure they are, and continue to be places where you want to live and spend your future.

    Home / About Us / Annual Report 2019/20 / Improving your community
  • Have A Go Fund

    To apply for the Have A Go Fund your project should focus on supporting people that live on the Western Estate in Newton Aycliffe and must link to one or more of the following Community Safety, Health and Wellbeing, Employment and Training, Community Cohesion, Environmental Improvements and Financial Inclusion.

    Home / Community / Community Regeneration / Western Estate, Newton Aycliffe / Have A Go Fund
  • Western Estate - Local Offers Home / Community / Community Regeneration / Western Estate, Newton Aycliffe / Western Estate - Local Offers
  • New homes for independent living taking shape in Ferryhill Home / About Us / News / 2019 / New homes for independent living taking shape in Ferryhill
  • Local children enjoy free Easter activities at Shildon AFC Home / About Us / News / 2019 / Local children enjoy free Easter activities at Shildon AFC
  • Healthy activities club praised by parents Home / About Us / News / 2019 / Healthy activities club praised by parents
  • Shildon chairman lays out ambitious plans for the Northern League club Home / About Us / News / 2019 / Shildon chairman lays out ambitious plans for the Northern League club
  • First modular homes for Newton Aycliffe Home / About Us / News / 2019 / First modular homes for Newton Aycliffe
  • Tenant app proves a hit with customers Home / About Us / News / 2018 / Tenant app proves a hit with customers
  • Livin and Cirrus win EE Award Home / About Us / News / 2018 / Livin and Cirrus win EE Award
  • Tenant welcomed on board at Livin

    Sheila Rooney, from Chilton has a wealth of experience in health and wellbeing, having worked at Northumbria University teaching health science, after a long career as a heart and chest nurse.  She volunteered at the Citizens Advice Bureau for eight years, spent four years as a non-executive director at the NHS Primary Care Trust and worked across East Durham to aid people back into work through condition management.

    Home / About Us / News / 2020 / Tenant welcomed on board at Livin
  • Livin team grows with new appointments

    Local housing provider, Livin has announced additional key appointments in its housing and property teams. David Rafferty and Paul Thompson, both from strong social housing backgrounds, joined Livin this week as head of housing management and head of property services.

    Home / About Us / News / 2020 / Livin team grows with new appointments
  • Livin reaches out to older and vulnerable tenants Home / About Us / News / 2020 / Livin reaches out to older and vulnerable tenants
  • New rental homes coming to Sedgefield Home / About Us / News / 2020 / New rental homes coming to Sedgefield
  • Livin raises £5,000 for treasured employee’s charity Home / About Us / News / 2020 / Livin raises £5,000 for treasured employee’s charity
  • New build rental homes coming to Ferryhill Home / About Us / News / 2020 / New build rental homes coming to Ferryhill
  • Housing support service for tenants Home / About Us / News / 2020 / Housing support service for tenants
  • Work success for dozens of tenants during pandemic Home / About Us / News / 2020 / Work success for dozens of tenants during pandemic
  • Christmas cheer for the people of Newton Aycliffe

    Livin news, Christmas cheer for the people of Newton Aycliffe

    Home / About Us / News / 2020 / Christmas cheer for the people of Newton Aycliffe
  • Createcity

    Createcity carries out the business wholesale of household goods such as furniture, carpets and lighting equipment.

    Home / Support / Work And Training Support / Kickstart Scheme / Createcity
  • A happier festive period for many in County Durham Home / About Us / News / 2021 / A happier festive period for many in County Durham
  • North East of England Climate Coalition (NEECCo) Home / About Us / News / 2021 / North East of England Climate Coalition (NEECCo)
  • Investment in homes for older people Home / About Us / News / 2021 / Investment in homes for older people
  • Local Vacancies

    We have a selection of hand-picked jobs available within our communities we can help you apply and prepare for.

    Home / Support / Work And Training Support / Local Vacancies
  • Equality, Diversity and Inclusion

    We are committed to treating customers fairly regardless of race, ethnic origin or nationality, disability (whether mental or physical), age, gender, marital or family status, sexual orientation, or transgender status, and we recognise the benefits of employing a diverse workforce.

    Home / About Us / Equality, Diversity and Inclusion
  • Jubilee Fields Estate, Shildon

    We have been working together with the community to improve the quality of life on the Jubilee Fields Estate, Shildon. We are committed to this long-term and will listen to and act with those residents who wish to get involved.

    Home / Community / Community Regeneration / Jubilee Fields Estate, Shildon
  • Community Buildings

    We own and manage activities in a range of community buildings across our communities. Find out more about the activities we run and how you can get more involved.

    Home / Community / Community Spaces / Community Buildings
  • Home happiness for tenants in Sedgefield

    In 2020 local housing association Livin began building 71 much needed rental homes at Salters Lane, Sedgefield.

    Home / About Us / News / 2021 / Home happiness for tenants in Sedgefield

Frequently asked Questions

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.