Money Support
We can help you make the most out of your money by providing expert financial support from budgeting and benefits to insurance and energy advice.
Universal Credit
If you claim Universal Credit or have had a change in circumstances, our Welfare Benefits Advisors are here to help. Your Universal Credit will be cut this autumn. We can support you to manage this change.
Fuel bills are going up in October 2021
The energy regulator, Ofgem, has announced that the energy price cap is going up by approximately £12 a month. Beat the price hike now by switching to a cheaper tariff, you can check the best rates on comparison websites like Citizens Advice. If you want help switching or you need advice about your energy bills, please get in touch.
Benefit and Budgeting Calculator
You can use our online calculator to check your benefit entitlement and get help with your budgeting.
Benefit and Budgeting Calculator Benefit and Budgeting CalculatorDoes your child need a new school uniform for autumn term?
If your child attends school in County Durham you may be entitled to a grant towards their shoes and a coat.
The School Uniform Fund The School Uniform FundBenefits support
Request benefits support Request benefits supportWe can help you deal with your benefit questions and problems.
Struggling with debt?
Request debt support Request debt supportWe can help you access and receive specialist advice on debt support.
Budgeting advice
Request budgeting support Request budgeting supportWe can help you plan your income and expenditure to make sure you have it covered.
What is the Breathing Space Scheme?
The new scheme has been introduced for anyone struggling with debt. Breathing Space allows you to apply to stop all debt collection whilst you get professional debt advice.
A Breathing Space will normally last for 60 days but can be longer if you are getting treatment for mental health problems.
Save up to 50% on your water bill
We can help you apply with Northumbrian Water to reduce your water bill by up to 50%. You could qualify if your annual household income is less than £16,105, someone in your household receives pension credit or your income isn’t enough to cover your essential bills.
Get in touch Get in touchOur commitment to supporting tenants
We support the National Housing Federation’s position on evictions and support for residents. We’ll act quickly and compassionately if you tell us you are struggling, and we only take legal action as a last resort.
National Housing Federation National Housing FederationThe latest benefits support and guidance
Employment and benefits support Employment and benefits supportKeep up to date with the latest support available, which could benefit you.
Worries about your job?
Job support scheme Job support schemeThe government job retention scheme has been extended. The latest details can be found on the government website.
Self-employed and struggling?
Self-employment support scheme Self-employment support schemeThe government‘s self-employment support scheme has been further extended.
Work and training support
View available support View available supportIf you have lost your job, have had a reduction in your hours or are unemployed, we can help.
Former tenants advice
Get in touch Get in touchWe can provide you with assistance and support for paying off debt relating to a former tenancy.
Fuel advice
Request fuel advice Request fuel adviceIf you believe that you are paying too much for your fuel bills, we can help.
Ways we're helping you
You may think getting in touch with us to talk about your money and your rent will not help. But it really doesn't take much to get your money back on track. See the people we have already helped and how we did this.