Money Support

We can help you make the most out of your money by providing expert financial support from budgeting and benefits to insurance and energy advice.

Universal Credit

If you claim Universal Credit or have had a change in circumstances, our Welfare Benefits Advisors are here to help. Your Universal Credit will be cut this autumn. We can support you to manage this change.

Increasing energy prices

A 12% increase in energy prices has meant some energy suppliers have gone out of business and others are increasing how much they charge you because of a higher energy cap.

Struggling with debt?

We can help you access and receive specialist advice on debt support.

Request debt support Request debt support

What is the Breathing Space Scheme?

The new scheme has been introduced for anyone struggling with debt. Breathing Space allows you to apply to stop all debt collection whilst you get professional debt advice. A Breathing Space will normally last for 60 days but can be longer if you are getting treatment for mental health problems.

Citizens Advice County Durham Citizens Advice County Durham

Save up to 50% on your water bill

We can help you apply with Northumbrian Water to reduce your water bill by up to 50%. You could qualify if your annual household income is less than £16,105, someone in your household receives pension credit or your income isn’t enough to cover your essential bills.

Get in touch Get in touch

Our commitment to supporting tenants

We support the National Housing Federation’s position on evictions and support for residents. We’ll act quickly and compassionately if you tell us you are struggling, and we only take legal action as a last resort.

National Housing Federation National Housing Federation

The latest benefits support and guidance

Employment and benefits support Employment and benefits support

Worries about your job?

Job support scheme Job support scheme

Self-employed and struggling?

Self-employment support scheme Self-employment support scheme

Work and training support

View available support View available support

Former tenants advice

Get in touch Get in touch

Fuel advice

Request fuel advice Request fuel advice

Other agencies that may be able to help