Money Support

We can help you make the most out of your money by providing expert financial support from budgeting and benefits to insurance and energy advice.

Universal Credit

If you claim Universal Credit or have had a change in circumstances, our Welfare Benefits Advisors are here to help. Your Universal Credit will be cut this autumn. We can support you to manage this change.

Find out more Find out more

Increasing energy prices

A 12% increase in energy prices has meant some energy suppliers have gone out of business and others are increasing how much they charge you because of a higher energy cap.

Get help to reduce your energy bills Get help to reduce your energy bills

Benefit and budgeting support

We are offering appointments with our money support team in Newton Aycliffe and Shildon:

Newton Aycliffe:

9:15am - 12:45pm Wednesday 3 November
9:15am - 12:45pm Tuesday 9 November
9:15am - 12:45pm Wednesday 17 November

Shildon:

9:00am - 12:30pm Thursday 4 November
1:00pm - 4:30pm Tuesday 9 November
9:00am - 12:30pm Thursday 18 November

Appointments in Newton Aycliffe Appointments in Newton Aycliffe Appointments in Shildon Appointments in Shildon Benefit and budgeting calculator Benefit and budgeting calculator

Struggling with debt?

We can help you access and receive specialist advice on debt support.

Request debt support Request debt support

What is the Breathing Space Scheme?

The new scheme has been introduced for anyone struggling with debt. Breathing Space allows you to apply to stop all debt collection whilst you get professional debt advice. A Breathing Space will normally last for 60 days but can be longer if you are getting treatment for mental health problems.

Citizens Advice County Durham Citizens Advice County Durham

Save up to 50% on your water bill

We can help you apply with Northumbrian Water to reduce your water bill by up to 50%. You could qualify if your annual household income is less than £16,105, someone in your household receives pension credit or your income isn’t enough to cover your essential bills.

Get in touch Get in touch

Our commitment to supporting tenants

We support the National Housing Federation’s position on evictions and support for residents. We’ll act quickly and compassionately if you tell us you are struggling, and we only take legal action as a last resort.

National Housing Federation National Housing Federation

The latest benefits support and guidance

Employment and benefits support Employment and benefits support

Keep up to date with the latest support available, which could benefit you.

Worries about your job?

Job support scheme Job support scheme

The government job retention scheme has been extended. The latest details can be found on the government website.

Self-employed and struggling?

Self-employment support scheme Self-employment support scheme

The government‘s self-employment support scheme has been further extended.

Ways we're helping you

You may think getting in touch with us to talk about your money and your rent will not help. But it really doesn't take much to get your money back on track. See the people we have already helped and how we did this.

People we have helped People we have helped