Increasing Energy Prices

From 1 April, households that are currently on a standard variable tariff will see their bills rise when the new energy price cap comes into force. The new cap will be announced in February. It is expected that costs will jump from £1,277 per year for the average household to around £2,000, an increase of more than 50%. For customers on prepayment meters, the price is likely to be slightly higher.

Get in touch with us, you may be eligible for:

Winter fuel payment – a £100 to £300 fuel payment for people born on or before 5 October 1954.
Cold weather payment – a £25 payment for every seven days of very cold weather between November and March.
Warm home discount – a £140 discount for people receiving Pension Credit or some people in low-income households.
Household support fund - a funding package to help vulnerable households during winter.

What happens if my fuel supplier goes out of business?
Will I be cut off?

No, when this happens customers are automatically moved to a different supplier; no one will be cut off. But make sure you take meter readings when you are notified of a new supplier to prevent problems later down the line – take photos if you can.

If I am moved to a new supplier will I be on the same tariff as before?

No, the new supplier will put you on a new, probably higher, tariff. Any credit you had will move with you to your new account

Can I switch from the new supplier to a different one and get a cheaper deal?

You can switch suppliers and there will be no exit fee - there are still a few cheaper deals out there. But Citizen’s Advice says you may find it harder to get any credit back if you switch too soon and recommends waiting until you’ve moved to the new supplier first.

Should I cancel the Direct Debit for my old supplier?

Citizen’s advice recommend that you wait until your new account is set up before cancelling your direct debit

Will my prepayment meter be affected with a new supplier?

It’s best to just top up with small amounts while you are waiting for your new account to be set up – your new supplier will let you know how to top up your meter and the location of any new top-up point.

I was in debt to my old supplier. What will happen now?

Your new supplier will let you know if they are taking on the old debt or not.  You may be sent a bill from the administrator dealing with your old company. Either way try to make an arrangement to pay back the debt gradually.

What can I do to stop my fuel bills from spiralling?

Contact us to arrange to talk to independent energy experts at Durham County Council’s Managing Money Better. They can:

  • Check if you are entitled to £140 off your fuel bills through the Warm Homes Discount.
  • Get help with energy debts.
  • Help you to find a cheaper deal.

Or visit to check for yourself.


It’s surprising how much you can achieve by making a few easy adjustments to your home and daily habits. Just be consistent and you’ll soon see the savings build up.

Try these ideas to get started:


Turn off the lights

Do it whenever you leave the room. And fit energy efficient bulbs. They’re more expensive initially but they use much less energy and replacing all bulbs in your home with these could save about £40 a year on your electricity bills. So they’re well worth it.

Unplug your chargers

Leaving your phone, tablet or laptop charger plugged in when you’re not using it drains money from your pocket. You’re just paying for it to waste energy by getting warm.

Switch off your TV

Leaving your TV on standby means it’s still using energy. And experts have calculated that UK households waste an average of £30 a year powering appliances they’re not even using.

Move your sofa

Furniture pressed up against a radiator stops heat reaching the room. Move things an inch or two away and better air circulation will have your room getting warm and cosy much faster.

Close the curtains

When the sun goes down, heat starts to escape. Drawing the curtains or closing the blinds will help to keep the warmth in. Especially if you have draughty, old-fashioned sash windows.

Fit foil panels

It’s surprisingly easy to add reflector panels behind your radiators to bounce more of the infra-red heat rays back into your room – so less warmth gets lost through the wall.


You can save £50 a year by using the 30 degree cycle on your washing machine and by avoiding using the tumble dryer. Try drying clothes on racks inside where possible or outside in warmer weather.