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Your home and community

Communities Explained

Your Neighbourhood

Our Housing Support Coordinators are on hand to help you with any matters relating to your tenancy or neighbourhood.   

You can read our tenancy sustainment and management policy here  

You can also read our DKO lettings policy here 

You can also access the Livin Home Guide which details your responsibilities as a tenant as well as our responsibility as landlord.

Community Regeneration projects

Livin is committed to supporting local communities to flourish and become places that people want to live and work in.

Our regeneration projects can involve physical works to the buildings in communities, but also a programme of support for residents which may include helping them to:

  • Gain new skills and employment
  • Meet new friends and reduce social isolation
  • Improve the environment
  • Remain independent in the home
  • Maximise household income

We are currently working with residents and partners to deliver community led regeneration on the Western Area estate in Newton Aycliffe. Find out more about the project:

We have a number of delivered and currently working examples including:

  • In 2016/17 we completed an award winning, major physical refurbishment works at York Hill in Spennymoor. 
  • We are currently consulting on proposals to physically regenerate The Courts in Shildon.
  • We are currently working with residents and partners to deliver community led regeneration on the Western Area estate in Newton Aycliffe.

Find out more about each of the projects:

Community Regeneration Fund

The Community Regeneration Fund offers individuals, groups and organisations the opportunity to apply for funding to make a real difference to people's lives and the places where they live. 

What the fund supports

The Community Regeneration Fund supports projects that fall into two categories:

  • Economic projects
  • Social projects
  • Frequently Asked Questions
  • Case Studies
  • Apply
  • Economic projects

    We are passionate about supporting people to reach their true potential in the areas where we know our help is needed the most. Tackling issues such as unemployment, poverty and education are the three biggest things we can do to help create sustainable communities and more importantly help people to improve their own lives. 

    In fact it’s so important to us that the majority of funding, 70 per cent is allocated to projects in this area.

  • Social Projects

    Being part of a community that is safe, vibrant and healthy helps people to prosper. The Community Regeneration Fund supports projects that build community spirit and give a sense of ownership helping people to be proud of the areas where they live and more importantly creating communities where people want to live. We’ve aligned 20 per cent of the fund to support projects in this area.

  • Why does Livin provide funding grants?

    Our business is about much more than letting and repairing homes. We want to support people to maximise their potential and improve their prospects and we know to achieve this we can’t do it alone. The Community Regeneration Fund enables us to support projects and people that really make a difference and in help create sustainable, successful and prosperous communities.

    Who can apply?

    The Community Regeneration Fund is open to community groups/organisations based in our communities.

    How much can I apply for?

    You can apply for up to £10,000 online. Should your project exceed this amount please contact us in the first instance to discuss on

    Is there any eligibility criteria?

    Yes ....

    Eligibility Criteria

    - Open to tenants, residents and organised groups within Livin’s area of operation

    - Project must work with a minimum of 50% tenants

    - Must demonstrate social value impact on the community

    Are there any exclusions?

    Yes, we are unable to fund:

    - Activities for personal gain

    - Services that are the responsibility of the Local Authority or government agency

    - Political or religious activities

    - Any costs resulting from not making payment to creditors on time

    - Redundancy payments, pension schemes or unfair dismissal payments

    - Gift and entertaining

    - Fines and penalties you must pay by law

    Is there anything else I should know before applying?

    Bids will be given priority if they:

    • include any secured match funding
    • can demonstrate the project has sustainability and longevity

    However this doesn't mean that other applications won't be successful.

    What are the deadline dates for this year's applications?

    Deadlines for 2018 are 29th June, 28th September and 7th December 2018.

    All applications will be considered by the Community Regeneration Team and a decision made approximately one month later. Complex or high value applications may take longer and all decisions are final. 

    What happens once I have applied?

    Your application will be considered in most cases within one month of submission. The application will be assessed against set criteria as detailed in these Frequently Asked Questions and you will be contacted by email. Successful bids will be contacted and projects costing more than £500 will be subject to terms and conditions.

    If my application is successful what will my organisation need to do to acknowledge Livin’s support?

    We can provide you with a plaque to display at the premises where the support has been given if appropriate. For larger projects we can also support you to gain media coverage. Once your application has been approved we will work with you on a one-to-one basis to tailor any promotional support.

    I have a query not answered in the Frequently Asked Questions who should I contact?

    For more information or support completing the application form please contact


  • Have you read our Frequently Asked Questions? If so, and you are ready to apply you can do so here!

    If you have any queries, please contact


Anti social behaviour

If you are experiencing anti social behaviour, harassment or wish to report an incident we can help. Our Housing Support Team are on hand to investigate issues such as these on your behalf by taking details of what has happened (you do not need to give your name if you don’t want to) and you can rest assured we will not disclose what you tell us without your consent.  Your details will be allocated to one of our Housing Support Coordinators who will investigate and aim to resolve the problem. We will always handle your complaint in a way that keeps you and your family safe.

You can read our policy on anti-social behaviour here.

If you would like to contact the Housing Support Team please email 

You can also report anti social behaviour through the Livin app

For out of hours enquiries please e-mail and we will respond to you during our normal office hours of Monday - Friday 8.15am - 5.15pm



Getting involved

If you are a customer of Livin we’d love you to get involved with helping to shape and improve our housing services and your local community.

There are lots of different ways to do it. 

  • We can help you get involved in your community and make a difference in the place you live,  
  • Become a Livin scrutiny volunteer and help improve the housing services we provide to our customers across County Durham,
  • Or you can simply give feedback on particular topics. We provide lots of ways for you to have your say, including from the comfort of your own home, and in ways that best fits with your everyday life.

By getting involved you can:

  • Gain new skills and knowledge to help with employment
  • Meet new people
  • Learn new things
  • Improve your confidence
  • Become an active member of your community and help shape its future

Getting involved is not just limited to our customers. We welcome contact from local residents and community stakeholders who are an important part of our work within our regeneration areas and local communities.

Over the last 12 months, Livin customers have involved us in delivering community activities, taken part in shaping regeneration projects and have helped us improve the services we provide.  Just some of the highlights include:

  • In April, 388 customers took part in an online survey to tell us what the priorities should be in each of our Livin communities.  Issues including health & wellbeing, household income and unemployment were ranked in order of importance and have helped shape our sustainable communities strategy.
  • 50 customers were recruited as Livin scrutiny volunteers.  Following an introduction day, volunteers are working with staff to scrutinise and improve the services we provide.
  • In May and September, 7 customers took part in two focus group sessions with architects and Livin’s property development team to help us explore ideas around older people’s accommodation of the future and the types of communities people will choose to live.
  • In July, we began engaging with customers living in the Western Area of Newton Aycliffe.  Working with the Pioneering Care Partnership, 495 households are being given the opportunity to help shape a long-term plan for the future regeneration of the area.
  • In August, 221 customers took part in a postal survey to help livin understand the issues faced by our older residents and what we can do to address their needs. All completed surveys were entered into a prize Draw and 3 sets of tenants won vouchers for afternoon tea/Sunday Lunch at the Honest Lawyer, Durham.
  • In September and October a survey, drop-in session and 67 visits were made to customers living in the courts, Shildon.  Tenants, residents and owners have told us what improvements are needed and have given their thoughts on initial regeneration ideas for the estate.

How do I get involved:

If you are interested in getting involved either in your local community to make a difference where you live or as a Livin scrutiny volunteer to help us improve the housing services we deliver please email and a member of the Community Regeneration Team will contact you for a chat.

Current opportunities:

We regularly offer opportunities for you to get involved through a variety of means.  If you wish to register your interest for future opportunities please email

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