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Your home and community

Communities Explained

Your Neighbourhood

Our Housing Support Coordinators are on hand to help you with any matters relating to your tenancy or neighbourhood.   

You can read our tenancy sustainment and management policy here  

You can also read our DKO lettings policy here 

You can also access the Livin Home Guide which details your responsibilities as a tenant as well as our responsibility as landlord.

Community Regeneration projects

Livin is committed to supporting local communities to flourish and become places that people want to live and work in.

Our regeneration projects can involve physical works to the buildings in communities, but also a programme of support for residents which may include helping them to:

  • Gain new skills and employment
  • Meet new friends and reduce social isolation
  • Improve the environment
  • Remain independent in the home
  • Maximise household income

We are currently working with residents and partners to deliver community led regeneration on the Western Area estate in Newton Aycliffe. Find out more about the project:

We have a number of delivered and currently working examples including:

  • In 2016/17 we completed an award winning, major physical refurbishment works at York Hill in Spennymoor. 
  • We are currently consulting on proposals to physically regenerate The Courts in Shildon.
  • We are currently working with residents and partners to deliver community led regeneration on the Western Area estate in Newton Aycliffe.

Find out more about each of the projects:

Community Regeneration Fund

The Community Regeneration Fund offers individuals, groups and organisations the opportunity to apply for funding to make a real difference to people's lives and the places where they live. 

What the fund supports

The Community Regeneration Fund supports projects that fall into two categories:

  • Economic projects
  • Social projects
  • Frequently Asked Questions
  • Case Studies
  • Apply
  • Economic projects

    We are passionate about supporting people to reach their true potential in the areas where we know our help is needed the most. Tackling issues such as unemployment, poverty and education are the three biggest things we can do to help create sustainable communities and more importantly help people to improve their own lives. 

    In fact it’s so important to us that the majority of funding, 70 per cent is allocated to projects in this area.

  • Social Projects

    Being part of a community that is safe, vibrant and healthy helps people to prosper. The Community Regeneration Fund supports projects that build community spirit and give a sense of ownership helping people to be proud of the areas where they live and more importantly creating communities where people want to live. We’ve aligned 20 per cent of the fund to support projects in this area.

  • Why does Livin provide funding grants?

    Our business is about much more than letting and repairing homes. We want to support people to maximise their potential and improve their prospects and we know to achieve this we can’t do it alone. The Community Regeneration Fund enables us to support projects and people that really make a difference and in help create sustainable, successful and prosperous communities.

    Who can apply?

    The Community Regeneration Fund is open to community groups/organisations based in our communities.

    How much can I apply for?

    You can apply for up to £10,000 online. Should your project exceed this amount please contact us in the first instance to discuss on

    Is there any eligibility criteria?

    Yes ....

    Eligibility Criteria

    - Open to tenants, residents and organised groups within Livin’s area of operation

    - Project must work with a minimum of 50% tenants

    - Must demonstrate social value impact on the community

    Are there any exclusions?

    Yes, we are unable to fund:

    - Activities for personal gain

    - Services that are the responsibility of the Local Authority or government agency

    - Political or religious activities

    - Any costs resulting from not making payment to creditors on time

    - Redundancy payments, pension schemes or unfair dismissal payments

    - Gift and entertaining

    - Fines and penalties you must pay by law

    Is there anything else I should know before applying?

    Bids will be given priority if they:

    • include any secured match funding
    • can demonstrate the project has sustainability and longevity

    However this doesn't mean that other applications won't be successful.

    What are the deadline dates for this year's applications?

    Deadlines for 2018 are 29th June, 28th September and 7th December 2018.

    All applications will be considered by the Community Regeneration Team and a decision made approximately one month later. Complex or high value applications may take longer and all decisions are final. 

    What happens once I have applied?

    Your application will be considered in most cases within one month of submission. The application will be assessed against set criteria as detailed in these Frequently Asked Questions and you will be contacted by email. Successful bids will be contacted and projects costing more than £500 will be subject to terms and conditions.

    If my application is successful what will my organisation need to do to acknowledge Livin’s support?

    We can provide you with a plaque to display at the premises where the support has been given if appropriate. For larger projects we can also support you to gain media coverage. Once your application has been approved we will work with you on a one-to-one basis to tailor any promotional support.

    I have a query not answered in the Frequently Asked Questions who should I contact?

    For more information or support completing the application form please contact


  • Have you read our Frequently Asked Questions? If so, and you are ready to apply you can do so here!

    If you have any queries, please contact


Anti social behaviour

If you are experiencing anti social behaviour, harassment or wish to report an incident we can help. Our Housing Support Team are on hand to investigate issues such as these on your behalf by taking details of what has happened (you do not need to give your name if you don’t want to) and you can rest assured we will not disclose what you tell us without your consent.  Your details will be allocated to one of our Housing Support Coordinators who will investigate and aim to resolve the problem. We will always handle your complaint in a way that keeps you and your family safe.

You can read our policy on anti-social behaviour here.

If you would like to contact the Housing Support Team please email 

You can also report anti social behaviour through the Livin app

For out of hours enquiries please e-mail and we will respond to you during our normal office hours of Monday - Friday 8.15am - 5.15pm



Getting involved

We need to help shape and improve our housing services and your local community.


There are a range of ways you can do this :  

  • Giving a compliment
  • Making a complaint
  • Making a suggestion to improve services
  • Completing a satisfaction survey online, by text or in person.

 You can do this by:

  •  Email –
  • Phone – 0800 587 4538
  • Web chat –
  • Social media – facebook and twitter links
  • Speaking to any employee of Livin visiting your home or at our offices in Spennymoor.

 We encourage our tenants and customers to get involved in formal consultation and this can be include taking part in any of the following:

  •  Focus Groups (1 or 2 sessions)
  • Service reviews
  • Policy reviews
  • Strategy reviews
  • New service planning
  • Consultation events
  • Scrutiny groups

All of these opportunities are voluntary and you can get involved as much, or as little, as you would like. We can cover your travel costs and general expenses. Last year we involved 2,000 tenants and customers in improving services.

By getting involved you can:

  • Gain new skills and knowledge to help with employment
  • Meet new people
  • Learn new skills
  • Learn first-hand about Livin’s services
  • Improve your confidence
  • Become an active member of your community and help shape its future

Getting involved is not just limited to our customers. We welcome contact from local residents and community stakeholders who are an important part of our work within our regeneration areas and local communities.

You can register your interest in getting involved in future opportunities to give us your views easily by sending an email to or you can telephone 0800 587 4538 or contact us through our Smartphone App.

We will contact you to find out the type of services you are interested in and add you to our growing list of volunteers.


Getting Involved

How do we use your views to improve services?

We review complaints and compliments with service managers to see what needs to improve and what we are doing well.

We analyse our customer satisfaction ratings as they come in and use these to improve existing services and develop new ones.

We listen to tenants views from formal consultation and make changes to services based on these. For example, during 2018/19 we have:


  • Improved the timescales for completing repairs
  • Revised the plans for the regeneration work at The Courts in Shildon
  • Listened to the residents of the Western Estate in Newton Aycliffe and provided a new
What have we consulted on this year?

Since April 2019, we have involved tenants and customers in reviews.  Examples of these are:

  •  Livin’s Annual Report to tenants
  • Livin’s business strategy 2019 – 22
  • Regeneration Plans for The Courts, Shildon
  • Customer Feedback Policy review
  • Tenancy and Lettings Policy Review
  • Older and vulnerable persons service development

We will shortly be inviting tenants to help us plan and testing for the introduction of a new Together with Tenants’ Charter.

You can register your interest in getting involved in future opportunities to give us your views easily by sending an email to or you can telephone 0800 587 4538 or contact us through our Smartphone App.


What is Together with Tenants?

Following the Grenfell Tower tragedy the National HousingFederation launched a new plan called Together with Tenants aimed at improving relationships between housing associations and their tenants and residents.

The plan proposes a range of measures to help ensure tenants and residents are listened to and have greater opportunities to influence decisions made about their homes and the services they receive.

Livin has volunteered to take part in testing this before it is finalised and rolled out to all housing associations.


The plan has four key actions, including a new charter setting out what residents can expect from their landlord.


What does this mean?

1. A new requirement in the National Housing Federation Code of Governance for boards to be accountable to their tenants and residents

Your landlord’s board would agree to be as accountable as possible to all residents and tenants

2. A new Together with Tenants Charter

Your landlord would set out, in a clear and publicly available document, what you can expect from them

3. Tenant and resident oversight and scrutiny of the Charter

Tenants and residents can publicly report on how your landlord is doing

4. A closer link with regulation

Tenants and residents oversight of the charter can provide useful evidence to the regulator about whether your landlord is compliant with the consumer standards

This proposed plan is currently being consulted on, and staff and residents from housing associations across the country are being encouraged to share their views on it and help take the work forward.


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