Contact us forms

Use our online contact forms to get in touch with the right team. Whether you have a question, need support, want to provide feedback or make a request, select the form that best matches your enquiry and we'll make sure it reaches the right team.

Bereavement form

Let us know about a bereavement and access support with tenancy arrangements.

Fill out a Bereavement form

Book a communal lounge form

Book a communal lounge or ask a question about hiring one.

Fill out a communal lounge form

Change your gas servicing appointment form

Rearrange your annual gas safety check appointment.

Fill out a Change your gas servicing appointment form

Community funding grant application form

Apply for funding for a community project.

Fill out a Community funding grant application form

Contact your housing adviser form

Get in touch with your Housing Adviser for support or advice.

Fill out a contact your Housing Adviser form

Damp and mould form

Report damp or mould in your home.

Fill out a damp and mould form

Direct debit form

Set up a simple and secure Direct Debit to pay your rent.

Fill out a direct debit form

Garage application form

Apply to rent a garage.

Fill out a garage application form.

Getting involved form

Find out how you can help shape and improve our services.

Fill out a getting involved form.

Home condition survey appointment form

Change your home survey appointment.

Fill out a home condition survey form.

Make a complaint form

Tell us if you are unhappy with our service.

Fill out a make a complaint form.

Money support form

Get help with budgeting, debt or managing your finances.

Fill out a money support form

Positive feedback form

Share a compliment, suggestion or positive feedback with us.

Fill out a positive feedback form

Rent to buy application form

Apply for more information about the Rent to Buy scheme.

Fill out a rent to buy application form

Report anti-social behaviour form

Let us know about anti-social behaviour in your community.

Fill out an anti-social behaviour form

Report domestic abuse form

Fill out a report a domestic abuse form

Report fraud form

Report suspected fraud involving our homes or services.

Fill out a report fraud form.

Report land/property use without permission form

Report someone using land or property that does not belong to them.

Fill out a report land/property use without permission form

Request a third party authorisation form

Give permission for someone to manage your tenancy on your behalf.

Fill out a request a third party authorisation form

Request an alteration form

Request permission to make changes or improvements to your home.

Fill out a request an alteration form

Request new tenant gas and electric check form

Arrange your gas and electric safety checks after moving in.

Fill out a request new tenant gas and electric check form

Work and training support form

Access support with training, job searches and employment opportunities.

Fill out a work and training support form.

How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.