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Frequently asked questions

How do I apply for a Livin home?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting Durham Key Options. If you’re still unsure how to do this, you can watch our helpful video which talks you through the process.

We have a small number of homes which are located outside Durham, these are all advertised through the Compass Choice Based Lettings scheme in Teesside; Compass is similar to Durham Key Options but we do not process applications registered for this scheme. If you wish to register an application for homes advertised in this area, please apply directly with Compass.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

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Current Vacancies

Customer Feedback Assistant

£20,814 - £23,116 pro rata

Part time, permanent

Dealing with customer complaints, you will need to be resilient and able to balance a range of conflicting demands. You will get real job satisfaction from ensuring our customers are heard and our services improve by acting on feedback, both good and bad. As a highly organised, empathetic, customer focussed individual with excellent listening and communication skills, you will be able to work to tight deadlines and prioritise your own workload.

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Customer Service Adviser

£20,814 - £23,116

Full time, permanent

We are looking for experienced team players who offer a great customer-focused experience through multi-channels; from call handling through to live chat, email and social media and with the right attitude to work effectively. You will troubleshoot a variety of customer service challenges in a busy environment over flexible working hours. Ideally you will also hold NVQ Level 3 in Customer Services.

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