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Frequently asked questions

How do I apply for a Livin home?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in Durham County and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting Durham Key Options.

We have a small number of homes which are located outside Durham, these are all advertised through the Compass Choice Based Lettings scheme in Teesside; Compass is similar to Durham Key Options but we do not process applications registered for this scheme. If you wish to register an application for homes advertised in this area, please apply directly with Compass.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

More FAQ's

Current Vacancies

Digital Manager

We have an exciting opportunity for a digital manager to join our team and lead the development and delivery of our digital roadmap whilst optimising our existing digital channels.

You will use your knowledge and expertise of new technologies and cutting-edge digital approaches to continue our digital transformation journey with customer and user experience at the centre of your work. Working in close collaboration with a range of stakeholders, you will develop and project manage our digital roadmap and service improvement activity.

Closing Date: Monday 14 December, 12 noon

Interview Date: Thursday 17 December

Apply Apply

Sustainability Manager

In this role you will lead in the development, growth and implementation of a brand-new sustainability strategy which will enable a positive shift in our environmental impact through the decarbonisation of our homes in preparation for carbon net-zero by 2050.

Working with a collaboration of teams across the organisation you will implement a range of projects and build a strong network within the sustainability arena. You will have the opportunity to make a real impact in shaping our future plans to create a sustainable future, for our tenants and us as an organisation.

Closing Date: Monday 14 December, 12noon
Interview Date: Wednesday 16 December

Apply Apply

Coronavirus (COVID-19) - Update to services | For emergency repairs and support services telephone 0800 587 4538 Coronavirus information

Manage Your Home

Improving Your Community

Get Help With Your Money

Come and Work With Us

Manage Your Home

Improving Your Community

Get Help With Your Money

Come and Work With Us

Manage Your Home

Improving Your Community

Get Help With Your Money

Come and Work With Us

Current Vacancies

Digital Manager

Sustainability Manager