Up to £42,430.
You'll play an important role in helping us deliver a great customer experience by investigating complex and escalated complaints. Working with colleagues across the organisation, you'll identify what went wrong, find fair and balanced solutions, and help us learn from customer feedback to improve our services.
We're looking for an experienced and analytical problem solver who can manage sensitive situations with empathy and professionalism. You'll support Housing Ombudsman investigations, recommend appropriate remedies, and ensure agreed actions are completed. Resilience and strong customer advocacy skills are essential for this role, enabling you to build trust, manage challenging situations, and ensure customers' voices are at the heart of every decision.
Closing date: Saturday 12 October
