Coronavirus (COVID-19) - Update to services | For emergency repairs and support services telephone 0800 587 4538 Coronavirus information

Frequently asked questions

How do I bid for a home?

Before you can bid on one of our homes, you must first have an active account with Durham Key Options. If you are unsure how to do this, you can watch our helpful video which talks you through the process. If you have an account which is already activated and you are still encountering problems, please contact us.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

More FAQ's