Report A Repair

To report your repairs using our app, visit the Apple App Store or Google Play Store and download for free. 

Log a repair

Log a repair Log a repair

Emergency repairs

Call 0800 587 4538 Call 0800 587 4538

Track a repair

Track a repair Track a repair

Why are requests for repairs prioritised?

We aim to carry out all our repairs within a reasonable timescale, but also need to retain some capacity to attend to your more urgent situations much quicker. We do this by separating our repairs into four categories; emergency, urgent, routine and scheduled. This enables us to achieve the correct balance and ensures that we help customers suffering the most disruption or those at risk sooner.

Emergency repairs

Work that needs to be attended to and rectified within 4 hours. These are repairs that need to be carried out to avoid serious danger to health and safety, or where a failure to carry out the repair could cause extensive damage to the buildings and property.

Urgent repairs

Work that needs to be attended to and rectified within 5 working days. These repairs that can cause disruption or significant inconvenience, and repairs which may worsen or affect your health if left for longer periods of time.

Routine repairs

Work that needs to be attended to and rectified within 10 working days. These are day to day repairs causing some levels of disruption or inconvenience to you, and which are unlikely to significantly worsen.

Scheduled repairs

Work that needs to be attended to and rectified within 25 working days, involving repairs that cause minimal disruption or inconvenience to you or which may be grouped together.