Moving In

We are pleased to be able to gradually reintroduce the letting of our homes. If you are currently matched to a property within Durham Key Options your Housing Support Coordinator will be in touch to make arrangements for you to move into your new home. Your health, wellbeing and safety are our highest priority, and in line with government guidance there will be social distancing measures in place. 

Ways to pay

We have a number of different ways you can pay your rent, you can find out more about these by visiting our pay your rent page.

Pay your rent Pay your rent

Understanding your benefits

Our frequently asked questions will help you to better understand benefits and how they may affect you.

Frequently asked questions Frequently asked questions

Your water supply

If you have any queries relating to your water supply, please contact Northumbrian Water on 0845 717 1100 or visit their website.

Visit NWL Visit NWL

Reporting your repairs

Our repairs service is available to help you to keep your home in good condition. Most repairs are included in your tenancy and can be reported or booked online.

Report a repair Report a repair