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Moving In

We are pleased to be able to gradually reintroduce the letting of our homes. If you are currently matched to a property within Durham Key Options your Housing Support Coordinator will be in touch to make arrangements for you to move into your new home. Your health, wellbeing and safety are our highest priority, and in line with government guidance there will be social distancing measures in place. 

Getting your gas and electricity switched on

  Find out who your electricity supplier is by contacting North East England and CE Electric on 0845 601 3268.

  Find out who your gas supplier is by visiting www.findmysupplier.energy

  Contact both suppliers and set up the supplies in your own name.

Once you have completed all of the above steps, it is important that you contact us as soon as possible and we will attend within three working days to carry out your gas and electricity check.

Ways to pay

We have a number of different ways you can pay your rent, you can find out more about these by visiting our pay your rent page.

Pay your rent Pay your rent

Understanding your benefits

Our frequently asked questions will help you to better understand benefits and how they may affect you.

Frequently asked questions Frequently asked questions

Benefit and money support

If you need to claim benefits, check your entitlement or simply just want support with managing your money, please get in touch. Our friendly financial wellbeing advisers would love to help. To find out more about other ways we can help you with your finances, please visit our money support page.

Bins

Bins should be in situ at your new property. Should you have any bins missing, we may be able to help. For a missing green waste bin please request one from us, for all other bins please contact Durham County Council on 03000 260000 or visit their website.

Your water supply

If you have any queries relating to your water supply, please contact Northumbrian Water on 0845 717 1100 or visit their website.

Visit NWL Visit NWL

Reporting your repairs

Our repairs service is available to help you to keep your home in good condition. Most repairs are included in your tenancy and can be reported or booked online.

Report a repair Report a repair

Home insurance

We insure the structure of your home; meaning this does not protect your furniture and personal belongings against fire, theft, vandalism or water damage. You can insure your contents with any insurance company, however, we have worked with RSA to provide a simple and low-cost scheme to provide you with peace of mind.