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Moving In

We are preparing to safely reintroduce the letting of some of our homes in accordance with the latest government guidelines. Your health, wellbeing and safety are our priority and whilst we want to make the process as smooth as possible for you, on signing for the keys for your new home, social distancing measures will be put in place.

Your Housing Support Coordinator will be in touch beforehand to let you know how this will be done, but please be assured that there will be no face-to-face contact and we will use digital means of contact wherever possible.

Getting your gas and electricity switched on

  Find out who your electricity supplier is by contacting North East England and CE Electric on 0845 601 3268

  If you need your gas supply turning on, find out who your supplier is by visiting www.findmysupplier.org

  Set up the energy supply in your own name

  Arrange your new tenant gas and electrical safety checks

Universal Credit

If you need to claim Universal Credit, we can help you. It is important that you make a claim as quickly as possible as it can take a number of weeks for the first benefit payment to be received.

Your water supply

If you have any queries relating to your water supply, please contact Northumbrian Water on 0845 717 1100 or visit their website.

NWL website NWL website

Money support

If you need support with any aspect of managing your money, our friendly Financial Wellbeing Advisors can help.

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Bins

Bins should be in situ at your new property. Should you have any bins missing, we may be able to help. For a missing green waste bin please request one from us, for all other bins please contact Durham County Council on 03000 260000 or visit their website.

Home insurance

We insure the structure of your home, however this does not protect your furniture and personal belongings against fire, theft, vandalism or water damage. You can insure your contents with any insurance company, however, we have worked with RSA to provide a simple and low cost scheme to provide you with peace of mind.