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Moving In

We are working in partnership with Durham County Council and following Government advice about letting our homes during the Coronavirus crisis. This means at the moment our homes are only available to those in the most urgent need and where we can do our part by relieving pressure on the NHS. If you are homeless or at risk of homelessness please contact Durham County Council on 03000 268 000.  

Getting your gas and electricity switched on

  Find out who your electricity supplier is by contacting North East England and CE Electric on 0845 601 3268

  If you need your gas supply turning on, find out who your supplier is by visiting www.findmysupplier.org

  Set up the energy supply in your own name

  Arrange your new tenant gas and electrical safety checks

Universal Credit

If you need to claim Universal Credit, we can help you. It is important that you make a claim as quickly as possible as it can take a number of weeks for the first benefit payment to be received.

Your water supply

If you have any queries relating to your water supply, please contact Northumbrian Water on 0845 717 1100 or visit their website.

NWL website NWL website

Money support

If you need support with any aspect of managing your money, our friendly Financial Wellbeing Advisors can help.

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Bins

Bins should be in situ at your new property. Should you have any bins missing, we may be able to help. For a missing green waste bin please request one from us, for all other bins please contact Durham County Council on 03000 260000 or visit their website.

Home insurance

We insure the structure of your home, however this does not protect your furniture and personal belongings against fire, theft, vandalism or water damage. You can insure your contents with any insurance company, however, we have worked with RSA to provide a simple and low cost scheme to provide you with peace of mind.