Can we answer your query online?
Before you take the time to get in touch, have a look at our most frequently asked questions to see if we can answer your query online.
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The most secure way of contacting us and managing your tenancy is securely online. Not yet registered? You can do so below.
Our usual opening hours are Monday to Friday 8.15am - 5.15pm (online customer services available until 7pm).
Our festive opening hours are as follows :
Friday 22 December 8.15am - 12.00 noon
Saturday 23 December - closed
Monday 25 December - closed (bank holiday)
Tuesday 26 December - closed (bank holiday)
Wednesday 27 December - closed
Thursday 28 December - closed
Friday 29 December - closed
Saturday 30 December - closed
Monday 1 January - closed (bank holiday)
Tuesday 2 January - 8.15am - 7pm
Our 24 hour emergency repair line remains open throughout this period on 0800 5874538
From the 4 November, our customer call centre will be available to take your calls and answer your live chats on an evening and weekend:
Monday to Friday
8.15am – 7pm
9am – 1pm
If you would prefer to contact us by telephone please contact our customer service team on 0800 587 4538.
For emergency out of hours repairs please call freephone 0800 917 1773.