Can we answer your query online?
Before you take the time to get in touch, have a look at our most frequently asked questions to see if we can answer your query online.
Alternatively if you are unable to find what you are looking for in the FAQ section. You can contact us using the online enquiry form below, simply complete and submit.
Our Customer Service team will get back to you the same day, or if out of hours the next working day.
Usual office opening hours are Monday to Friday 8.15am - 5.15pm.
We are available to take your calls and answer your live chats on an evening and weekend:
Monday to Friday
8.15am – 7pm (5.15pm-7pm phone lines and Livechat only)
9am – 1pm (phone lines and Livechat only)
Christmas opening times
Monday 23 December 8.15am - 7pm
Tuesday 24 December 8.15am - 12noon
Wednesday 25 December Closed (bank holiday)
Thursday 26 December Closed (bank holiday)
Friday 27 December Closed
Saturday 28 December Closed
Monday 30 December Closed
Tuesday 31 December Closed
Wednesday 1 January Closed (bank holiday)
Thursday 2 January 8.15am - 7pm
Our emergency repairs line remains open throughout this period on 0800 587 4538
Contact our customer service team on 0800 587 4538
Out of hours telephone enquiry
For emergency out of hours repairs please call freephone 0800 917 1773