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Contact us

Can we answer your query online?

Before you take the time to get in touch, have a look at our most frequently asked questions to see if we can answer your query online.

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The most secure way of contacting us and managing your tenancy is securely online. Not yet registered? You can do so below.

Online enquiry

Alternatively you can contact us using the enquiry form below. Simply complete and submit, and our customer service team will get back to you the same day, or if out of hours the next working day.


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Opening hours

Our usual opening hours are Monday to Friday 8.15am - 5.15pm (online customer services available until 7pm).

Our festive opening hours are as follows :

Friday 22 December 8.15am - 12.00 noon

Saturday 23 December - closed

Monday 25 December - closed (bank holiday)

Tuesday 26 December - closed (bank holiday)

Wednesday 27 December - closed 

Thursday 28 December - closed 

Friday 29 December - closed

Saturday 30 December - closed 

Monday 1 January - closed (bank holiday)

Tuesday 2 January - 8.15am - 7pm 

Our 24 hour emergency repair line remains open throughout this period on 0800 5874538

 From the 4 November, our customer call centre will be available to take your calls and answer your live chats on an evening and weekend:

Monday to Friday
8.15am – 7pm

9am – 1pm

Telephone enquiries

If you would prefer to contact us by telephone please contact our customer service team on 0800 587 4538.

For emergency out of hours repairs please call freephone 0800 917 1773.

Press enquiries

For livin press enquiries please contact Eileen Cotterill, Marketing and Communications Advisor at livin on  0845 5055500 or email

Business enquiries

For all business enquiries please telephone 0845 505 5500, or email

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