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Contact us

Contact us

Can we answer your query online?

Before you take the time to get in touch, have a look at our most frequently asked questions to see if we can answer your query online.

Online enquiry

Alternatively if you are unable to find what you are looking for in the FAQ section. You can contact us using the online enquiry form below, simply complete and submit.

Our Customer Service team will get back to you the same day, or if out of hours the next working day.


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Opening hours

Usual office opening hours are Monday to Friday 8.15am - 5.15pm. 

We are available to take your calls and answer your live chats on an evening and weekend: 

Monday to Friday
8.15am – 7pm (5.15pm-7pm phone lines and Livechat only)

9am – 1pm (phone lines and Livechat only)


Telephone enquiries

Contact our customer service team on 0800 587 4538

Out of hours telephone enquiry

For emergency out of hours repairs please call freephone 0800 917 1773

Press enquiries

For press enquiries contact Eileen Cotterill, Marketing and Communications Advisor at Livin on 0845 5055500 or email

Business enquiries

For all business enquiries please telephone 0845 505 5500, or email

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