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Contact us

Contact us

Can we answer your query online?

Before you take the time to get in touch, have a look at our most frequently asked questions to see if we can answer your query online.

Online enquiry

Alternatively if you are unable to find what you are looking for in the FAQ section. You can contact us using the online enquiry form below, simply complete and submit.

Our Customer Service team will get back to you the same day, or if out of hours the next working day.


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Opening hours

Usual office opening hours are Monday to Friday 8.15am - 5.15pm. 

We are available to take your calls and answer your live chats on an evening and weekend: 

Monday to Friday
8.15am – 7pm (5.15pm-7pm phone lines and Livechat only)

9am – 1pm (phone lines and Livechat only)


Christmas opening times

 Monday 23 December 8.15am - 7pm

Tuesday 24 December 8.15am - 12noon

Wednesday 25 December Closed (bank holiday)

Thursday 26 December Closed (bank holiday)

Friday 27 December Closed

Saturday 28 December Closed

Monday 30 December Closed

Tuesday 31 December Closed

Wednesday 1 January Closed (bank holiday)

Thursday 2 January 8.15am - 7pm

Our emergency repairs line remains open throughout this period on 0800 587 4538

Telephone enquiries

Contact our customer service team on 0800 587 4538

Out of hours telephone enquiry

For emergency out of hours repairs please call freephone 0800 917 1773

Press enquiries

For press enquiries contact Eileen Cotterill, Marketing and Communications Advisor at Livin on 0845 5055500 or email

Business enquiries

For all business enquiries please telephone 0845 505 5500, or email

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