Before you can bid on one of our homes, you must first have an active account with Durham Key Options. If your account is active and you are still encountering problems, please contact us.
How long will it take for my application to be processed?
We have up to 10 working days to start processing your application. The timescale on how long it will take from this will vary depending on how long it takes to receive any further information required.
How can I get involved with Livin and help to shape services?
To find out more about the different ways you can get involved, please visit our getting involved section.
If the time has come to move on to a new home, you should let us know as soon as possible. Simply get in touch and we will contact you to take you through the process from giving the required four weeks’ notice to ending the tenancy.
Arrange for your Housing Coordinator to collect your keys
Take gas and electricity meter readings
If your home no longer meets the need of you or your family, have you thought about swapping it for another? The process is straight forward, and is not restricted to Livin homes. Simply register your home on the Durham Key Options website.