Looking After Your Home

We aim to make all Livin homes comfortable, safe and welcoming places to live. 

What to do if you smell gas

Turn off your gas supply immediately and open your windows and doors. Do not turn any electrical switches on or off, light matches or lighters. Immediately ring Transco on 0800 111 999, they will come to your home and make it safe.

Reporting repairs

Our repairs service is available to help you to keep your home in good condition. Most repairs are included in your tenancy and can be reported or booked online. Please note that we are currently carrying out only emergency repairs in response to the Coronavirus crisis. 

Home improvement scheme

Our home improvement programme runs each year, and aims to make sure that our homes are high in quality and provide a safe and welcoming environment for you to live in. If your home is included in this years programme of works you will have already received a letter confirming this.

Due to the Coronavirus crisis and the need to protect our customers and staff, as well as comply with Government guidance, we have taken the difficult decision to suspend all planned improvement works.

At this stage we fully intend to complete the full programme of improvement works planned for this year, and will commence works as soon as it is safe to do so.

The situation is under constant review and should be there be any change, we will be in touch with any customers affected.