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Looking After Your Home

We aim to make all Livin homes comfortable, safe and welcoming places to live. 

Gas and fire safety checks

It is our responsibility to ensure that all of our homes with an active gas supply have an annual gas safety check. This is to make sure that all fitted gas appliances are safe for your use. We will contact you at least two weeks before the appointment date and as this is a legal requirement, it is vital that we can access your home to carry out the safety check. We can do so during evenings or weekends if you are at work during the day. If the date and time we propose is not convenient, get in touch and we will be happy to rearrange.

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What to do if you smell gas

Turn off your gas supply immediately and open your windows and doors. Do not turn any electrical switches on or off, light matches or lighters.

Immediately ring Transco on 0800 111 999, they will come to your home and make it safe.

Smoke and carbon monoxide detectors

Most of our homes are fitted with smoke detectors and carbon monoxide detectors, which are tested during your annual gas safety check. It is important that these are checked on a weekly basis by pressing the ‘test’ button.

You should never disconnect or remove the batteries form your smoke or carbon monoxide detectors. Should you have any issues with your smoke alarm or carbon monoxide detector, please get in touch and we will send an engineer to your home. 

Reporting repairs

Our repairs service is available to help you to keep your home in good condition. Most repairs are included in your tenancy and can be reported or booked online.

Home improvement scheme

Our home improvement programme runs each year, and aims to make sure that our homes are high in quality and provide a safe and welcoming environment for you to live in. If your home is due to be upgraded in any way, we will always contact you to give you plenty of notice.

Making alterations to your home

If you wish to carry out improvements yourself, you should first get in touch to make sure that we have agreed in advance to the alteration. Certain works also require building regulation approval and planning permission, and our staff can advise on this.
All works should be carried out by suitably qualified contractors, and should you later decide to move out, you may be required to leave any fixtures or fittings you have installed or reinstate the original fittings.
To apply for permission to alter your home, just get in touch, giving full details of the work you intend to carry out.