Looking After Your Home

We aim to make all our homes comfortable, safe and welcoming places to live. 

Home safety

Home safety page Home safety page

We have a legal responsibility to carry out regular checks to ensure that your home is safe and efficient.

Stairlift maintenance

Stairlift maintenance page Stairlift maintenance page

Everything you need to know about your stairlift maintenance appointment, assuring that your stairlift is working correctly and is safe for you.

Damp and condensation

View guide View guide

A guide to keeping your home free from damp and mould.

Reporting repairs

Our repairs service is available to help you to keep your home in good condition. Most repairs are included in your tenancy and can be reported or booked online.

Making alterations to your home

If you wish to carry out improvements yourself, you should first get in touch to make sure that we have agreed in advance to the alteration. Certain works also require building regulation approval and planning permission, and our staff can advise on this.

All works should be carried out by suitably qualified contractors, and should you later decide to move out, you may be required to leave any fixtures or fittings you have installed or reinstate the original fittings.

To apply for permission to alter your home, just get in touch, giving full details of the work you intend to carry out.

Home improvement scheme

Our home improvement programme runs each year and aims to make sure that our homes are high in quality and provide a safe and welcoming environment for you to live in. Due to the coronavirus crisis and the need to protect our customers and staff, as well as comply with government guidance, we delayed some elements of the planned improvement works earlier this year.

As we have now reintroduced services where possible, even during the latest announced lockdown, if you were scheduled to have home improvements carried out this year, we will be in touch to let you know the next steps. Your health and wellbeing are our priority and we will continue to closely follow published government guidance, taking all necessary precautions to deliver our services safely.