Looking After Your Home

We aim to make all our homes comfortable, safe and welcoming places to live. 

Gas and fire safety checks

The safety of you and your family is our priority. By law we have to make sure that a gas safety check is carried out in your home every year. The annual service also provides us with an opportunity to carryout routine preventative maintenance that helps to minimise any inconvenient breakdowns.

Gas servicing page Gas servicing page

Government coronavirus guidance

You can find further information on the government coronavirus guidance to tenants by visiting their website.

Visit GOV.UK Visit GOV.UK

Stairlift maintenance

Everything you need to know about your stairlift maintenance appointment, assuring that your stair lift is working correctly and is safe for you.

Stairlift maintenance page Stairlift maintenance page

What to do if you smell gas

Turn off your gas supply immediately and open your windows and doors. Do not turn any electrical switches on or off, light matches or lighters. Immediately ring Transco on 0800 111 999, they will come to your home and make it safe.

Call 0800 111 999 Call 0800 111 999

Smoke and carbon monoxide detectors

Most of our homes are fitted with smoke detectors and carbon monoxide detectors, which are tested during your annual gas safety check. It is important that these are checked on a weekly basis by pressing the ‘test’ button.

You should never disconnect or remove the batteries from your smoke or carbon monoxide detectors. Should you have any issues with your smoke alarm or carbon monoxide detector, please get in touch and we will send an engineer to your home. 

Reporting repairs

Our repairs service is available to help you to keep your home in good condition. Most repairs are included in your tenancy and can be reported or booked online.

Home improvement scheme

Our home improvement programme runs each year and aims to make sure that our homes are high in quality and provide a safe and welcoming environment for you to live in. Due to the coronavirus crisis and the need to protect our customers and staff, as well as comply with government guidance, we delayed some elements of the planned improvement works earlier this year.

As we have now reintroduced services where possible, even during the latest announced lockdown, if you were scheduled to have home improvements carried out this year, we will be in touch to let you know the next steps. Your health and wellbeing are our priority and we will continue to closely follow published government guidance, taking all necessary precautions to deliver our services safely.

Making alterations to your home

If you wish to carry out improvements yourself, you should first get in touch to make sure that we have agreed in advance to the alteration. Certain works also require building regulation approval and planning permission, and our staff can advise on this.

All works should be carried out by suitably qualified contractors, and should you later decide to move out, you may be required to leave any fixtures or fittings you have installed or reinstate the original fittings.

To apply for permission to alter your home, just get in touch, giving full details of the work you intend to carry out.