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Looking After Your Home

We aim to make all Livin homes comfortable, safe and welcoming places to live. 

Gas and fire safety checks

The government has identified gas servicing as a critical service that ALL landlords should continue to provide, to maintain tenant safety during the Coronavirus crisis. The annual service also provides us with an opportunity to carryout routine preventative maintenance that helps to minimise any inconvenient breakdowns.

Please be assured that we are following all Government safety guidance on working in customers’ homes to allow us to continue to provide this critical service.

Your safety is our priority and we will only carry out the service if it is safe to do so. To provide additional reassurance in the current period of uncertainty a member of our team will contact you 48 hours before your service appointment is due to run through a brief questionnaire to ensure that we’re complying with all the current guidance on protecting our customers and to help us to decide how best to provide your gas service as planned.

For further information on government guidance to tenants, visit the Government website.

If you have any questions or concerns, please contact us.

What to do if you smell gas

Turn off your gas supply immediately and open your windows and doors. Do not turn any electrical switches on or off, light matches or lighters. Immediately ring Transco on 0800 111 999, they will come to your home and make it safe.

Smoke and carbon monoxide detectors

Most of our homes are fitted with smoke detectors and carbon monoxide detectors, which are tested during your annual gas safety check. It is important that these are checked on a weekly basis by pressing the ‘test’ button.

You should never disconnect or remove the batteries form your smoke or carbon monoxide detectors. Should you have any issues with your smoke alarm or carbon monoxide detector, please get in touch and we will send an engineer to your home. 

Reporting repairs

Our repairs service is available to help you to keep your home in good condition. Most repairs are included in your tenancy and can be reported or booked online. Please note that we are currently carrying out only emergency repairs in response to the Coronavirus crisis. 

Home improvement scheme

Our home improvement programme runs each year, and aims to make sure that our homes are high in quality and provide a safe and welcoming environment for you to live in. If your home is included in this years programme of works you will have already received a letter confirming this.

Due to the Coronavirus crisis and the need to protect our customers and staff, as well as comply with Government guidance, we have taken the difficult decision to suspend all planned improvement works.

At this stage we fully intend to complete the full programme of improvement works planned for this year, and will commence works as soon as it is safe to do so.

The situation is under constant review and should be there be any change, we will be in touch with any customers affected.

Making alterations to your home

If you wish to carry out improvements yourself, you should first get in touch to make sure that we have agreed in advance to the alteration. Certain works also require building regulation approval and planning permission, and our staff can advise on this.
All works should be carried out by suitably qualified contractors, and should you later decide to move out, you may be required to leave any fixtures or fittings you have installed or reinstate the original fittings.
To apply for permission to alter your home, just get in touch, giving full details of the work you intend to carry out.