Equality, Diversity and Inclusion

As a landlord and an employer we provide services and offer employment opportunities equally to everyone. 

We are committed to treating customers fairly regardless of race, ethnic origin or nationality, disability (whether mentally or physical), age, gender, marital or family status, sexual orientation, or transgender status, and we recognise the benefits of employing a diverse workforce.

We carry out Equality Impact Assessments to assess the impact our services, procedures, projects, policies, functions and decisions might have on different groups of people.

In 2019/20 we carried out 17 Equality Impact Assessments and the results from these assessments helped us to improve our communication and tailor our services.

Our Equality Diversity and Inclusion (EDI) Policy

We have set out our principles, values, and commitments to EDI in a policy ensuring compliance with relevant legislation (as above) and promoting good practice.  Our Policy was reviewed in 2019 and developed in consultation with customers.

If required a full translation service can be provided upon request

Any feedback or complaint relating to discrimination or unfair treatment during service delivery will be handled in accordance with our Procedure for Handling Customer Complaints and Feedback

If you would like more information about our approach to Equality, Diversity and Inclusion, or would like to tell us about your experiences, please contact us