We are committed to making sure that as many people as possible can access our website, our tenant app and our services overall, receiving the same level of service regardless of their individual needs.

As such, we aim for this website to be compliant with the Web Content Accessibility Guidelines version 2.1 AA standard by design and have a development roadmap in place in which accessibility features heavily.

The text should be clear and simple to understand, and you should be able to:

  • Zoom in up to 500% without problems
  • Navigate the website with just a keyboard
  • Use the website with screen reading devices

Extensive user testing has been carried out to ensure a smooth and clear journey through the website and tenant app, including with a panel of website visitors with varying access needs.

Language translation

If you wish to translate the website there are tools available such as Google Translate.

To speak to our customer service team in a language other than English, you may do so using our live chat. Simply use the chat window in the bottom right hand of your screen. 

Changing your browser settings

The size of the text can be increased or decreased using your browser settings. For more information on better web browsing visit the BBC website.

Reporting accessibility problems with our online services

If you have any problems with the accessibility of the website or tenant app, or you think that we are not meeting your accessibility requirements, please contact us so that we can try to resolve the problem for you. 

How to request content in an accessible format

If you need information in a different format please contact us and tell us:

  • the content you require
  • your name and email address
  • the format you need, for example, large print, accessible PDF