Ways to get involved
It is important to us that we continue to engage with our tenants and customers during COVID 19 restrictions, to help us to fully understand your needs. We are increasing our involvement opportunities by having group discussions using video calling, using software such as Microsoft Teams, and conducting surveys by email and text messaging. We realise that digital video calling is a new experience for many people and we are providing you with help and support to become more confident in using these.
We have many opportunities for you to get involved in improving our services. These include service reviews, giving comments on our policies and strategies and helping us to develop exciting new services.
We also offer opportunities to attend online training and webinars to help you build the skills needed to support us to deliver excellent services. In June 2020, we enabled our tenants to take part in the National Annual Residents Association and engage with national housing experts and the Housing Ombudsman online.
If you have some time to spare and would enjoy being involved in the development of brilliant services to customers, we would love to hear from you.