Customer Feedback and Complaints

We value what you have to say to us and we will always be polite to you. We will give you clear information about what to do if you are not happy with our services, and use your feedback to make improvements.

How do I make a complaint?

If you are unhappy with the service you are receiving from us, you can make a complaint. You should make your complaint to us in the first instance and you won't be penalised for doing so and it will not affect your tenancy.

What if I'm not satisfied with the response?

If you have been through our full complaints process and are still not happy with the outcome you are entitled to make a complaint to the Housing Ombudsman. The Housing Ombudsman will investigate fairly and impartially.

We listened, we acted

You can share your views about us to help improve the services we provide. Last year we listened to feedback and opinions from more than 5,000 tenants and customers to help us improve our services.

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Getting involved

There are a number of ways you can get involved to help us to improve services to tenants. All of our opportunities are voluntary and you can get involved as much, or as little, as you would like.

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