We are a homes and communities organisation managing around 8,400 homes across Co. Durham. Our mission is ‘providing great homes sustaining strong communities and building a successful business.' We recognise that to make communities vibrant places to live, we must do more than just letting and repairing homes.
Going above and beyond the traditional duties of a landlord we work closely with our communities to improve employment and training opportunities, health and financial confidence and to bridge the digital divide that exists within our communities.
We take an innovative, inspired approach to our work, ensuring that we deliver positive outcomes. We’ve ambitious plans to grow which includes broadening our income streams, investing further in our homes, diversifying our tenure offer and growing the business geographically.
Our headquarters are based on the Durhamgate development in Spennymoor and is home to our 130 members of staff. The homes we manage are spread across 19 different communities within Co. Durham. We also have Foundations our community hub situated in Church Street, Shildon which runs a number of community projects.
Farrell House, Arlington Way, DurhamGate, Spennymoor, County Durham DL16 6NL
Visit our neighbourhood page for more information.
Day-to-day the running of Livin is over seen by our Executive Management Team made up of a Chief Executive, two Executive Directors and three Strategic Head of Service, all of which report to Livin’s board.
The Board is supported by four committees: Housing & Assets, Finance and Development, Audit and Risk, and HR and Remuneration. The Committees are responsible for reviewing effectiveness and making recommendations to the Board for changes where necessary.
The Housing and Assets Committee comprises: Adele Barnett (chair), Gillian Stacey (vice chair), Alan Fletcher, Kevin Thompson, Norman Rollo and Dennis Bradley.
The committee is responsible for monitoring customer experience and asset management.
The Finance and Development Committee comprises: Dennis Bradley (chair), Alan Fletcher (vice chair) Oliver Colling, Charlotte Harrison, Gillian Stacey and Hannah Underwood.
The committee reviews and monitors Livin’s programme of development and Livin’s financial performance.
The Audit and Risk Committee comprises: Oliver Colling (Chair), Hannah Underwood (Vice Chair), Kevin Thompson, Adele Barnett and Norman Rollo.
The key responsibilities of the committee are risk, control and governance and associated assurance through a process of constructive challenge.
The HR and Remuneration Committee comprises: Norman Rollo (chair), Charlotte Harrison (vice chair), Alan Fletcher, Adele Barnett and Dennis Bradley.
The principal responsibilities of the committee are to provide oversight over the appraisal arrangements for the Chief Executive, and remuneration arrangements for the Chief Executive and Executive Directors in accordance with their contracts of employment.
Our mission is... 'Providing great homes, sustaining strong communities and building a successful business'
Our vision is 'Building a sustainable and successful business that provides great homes and supports tenants to improve their lives'
Our values are FOREVER PLUS which means Fairness, Openness, Respect, Enterprise, Value, Excellence, Reliability, Productive, Lean, Unified and Sustainable
Why we do it
To improve lives by raising the aspirations and ambitions of our organisation, our people and our communities
Plan A sets out the business objectives for Livin. The two year plan outlines our strategic direction and sets clear priorities including how these will be measured and what success will look like. Agile in its development and design, Plan A will be adapted to deal with unforeseen circumstances or changes in the communities or markets in which we operate.
To view Plan A click here
To view our previous corporate plan click here.
The annual report to tenants provides a summary of our performance.
Our Financial Statements contain details about our financial position and performance.
Financial Statement of Accounts 2017/18
Financial Statement of Accounts 2016/17
Financial Statement of Accounts 2015/16
Financial Statement of Accounts 2014/15
Our Value for Money report is an annual assessment we undertake to assess how resources are being used and to ensure we provide the best services at the best prices.
The report includes how much our services cost, how they compare to other housing associations, how efficiencies are being made and how all of this contributes to providing quality homes, support and vibrant communities.
Value for Money Self-Assessment 2016/17
We are committed to the principles of equality and diversity. Equality is about ensuring that people from all sections of the community have fair and equal access to our services and employment and training opportunities. Diversity is about understanding and valuing people’s differences and making sure everyone is treat in an appropriate way.
If you’d like to speak to someone about Equality & Diversity at Livin email equality@livin.co.uk or telephone 0845 505 5500.
We will be delivering 146 new homes over the period 2015-21 with funding secured from the Homes and Communities Agency’s Affordable Homes Programme.
From 2017 we will be publishing quarterly reports here of all spend over £500 related to the development of these homes.
Where a payment is subject to a contractual requirement for commercial confidentiality, the name of the creditor will be replaced with the words Redacted: Commercial Confidence.
Where information is classed as personal data, which by law we cannot publish under the Data Protection Act, we will state Redacted: Personal Data.
Our Performance Management Framework aims to ensure we deliver efficient and effective services that are continually improved and aligned to Plan A – our Business Strategy. Performance is measured against three key corporate themes which are:
We measure our performance against other similar housing associations using data from HouseMark to ensure at both a regional and national level we are delivering high standards.
Customer Satisfaction 2017/18 Q1 Customer Satisfaction 2018/19 Q1
Customer Satisfaction 2017/18 Q2 Customer Satisfaction 2018/19 Q2
Customer Satisfaction 2017/18 Q3 Customer Satisfaction 2018/19 Q3
Customer Satisfaction 2017/18 Q4 Customer Satisfaction 2018/19 Q4
Customer Satisfaction 2017/18 Year End Customer Satisfaction 2018/19 Year End
Managing Empty Properties 2017/18 Q1 Managing Empty Properties 2018/19 Q1
Managing Empty Properties 2017/18 Q2 Managing Empty Properties 2018/19 Q2
Managing Empty Properties 2017/18 Q3 Managing Empty Properties 2018/19 Q3
Managing Empty Properties 2017/18 Q4 Managing Empty Properties 2018/19 Q4
Managing Empty Properties 2017/18 Year End Managing Empty Properties 2018/19 Year End
Business processes 2017/18 Q1 Business processes 2018/19 Q1
Business processes 2017/18 Q2 Business processes 2018/19 Q2
Business processes 2017/18 Q3 Business processes 2018/19 Q3
Business processes 2017/18 Q4 Business processes 2018/19 Q4
Business processes 2017/18 Year End Business processes 2018/19 Year End
Employee satisfaction 2017/18 Q1 Employee satisfaction 2018/19 Q1
Employee satisfaction 2017/18 Q2 Employee satisfaction 2018/19 Q2
Employee satisfaction 2017/18 Q3 Employee satisfaction 2018/19 Q3
Employee satisfaction 2017/18 Q4 Employee satisfaction 2018/19 Q4
Employee satisfaction 2017/18 Year End Employee satisfaction 2018/19 Year End
Repairs and maintenance 2017/18 Q1 Repairs and maintenance 2018/19 Q1
Repairs and maintenance 2017/18 Q2 Repairs and maintenance 2018/19 Q2
Repairs and maintenance 2017/18 Q3 Repairs and maintenance 2018/19 Q3
Repairs and maintenance 2017/18 Q4 Repairs and maintenance 2018/19 Q4
Repairs and maintenance 2017/18 Year End Repairs and maintenance 2018/19 Year End
We are a dynamic and forward thinking business with ambitious objectives. If you are a committed professional ready to make your mark in the social housing sector then we’d love to hear from you, visit our current vacancies page to find out more.
We offer an excellent salary structure and career average pension scheme, as well as a range of salary sacrifice employee benefits including a car scheme, bicycle purchase scheme, critical illness cover, gym membership, childcare vouchers and more. We provide excellent facilities for our staff, located at our newly built office at Durhamgate in Spennymoor.
We believe that our staff are one of our greatest assets and are key to helping the company move forward. In a vastly changing environment we recognise the need to develop our staff through corporate and individual training, to make them the best in their field.
Livin places equality at the heart of everything it does and welcomes applications for employment from all people regardless of their characteristics.
We are a family friendly employer with a generous annual leave entitlement, flexitime scheme and flexible working policy to help you to find the right work/life balance for you.
