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About us

What we do

We are a homes and communities organisation managing around 8,400 homes across Co. Durham. Our mission is ‘providing great homes sustaining strong communities and building a successful business.'  We recognise that to make communities vibrant places to live, we must do more than just letting and repairing homes.

Going above and beyond the traditional duties of a landlord we work closely with our communities to improve employment and training opportunities, health and financial confidence and to bridge the digital divide that exists within our communities.

We take an innovative, inspired approach to our work, ensuring that we deliver positive outcomes. We’ve ambitious plans to grow which includes broadening our income streams, investing further in our homes, diversifying our tenure offer and growing the business geographically.

Where we are

Our headquarters are based on the Durhamgate development in Spennymoor and is home to our 130 members of staff. The homes we manage are spread across 19 different communities within Co. Durham. We also have Foundations our community hub situated in Church Street, Shildon which runs a number of community projects. 

Livin offices

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Farrell House, Arlington Way, DurhamGate, Spennymoor, County Durham DL16 6NL

Foundations, Shildon

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Visit Foundations for more information.

Newton Aycliffe

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Visit our neighbourhood page for more information.

Aycliffe Village

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For more information visit our neighbourhood page.

Bishop Middleham

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Visit our neighbourhood page for more information.

Byers Green

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Visit our neighbourhood page for more information.

Shildon

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Visit our neighbourhood page for more information.

Spennymoor Town

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Visit our neighbourhood page for more information.

Fishburn

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Visit our neighbourhood page for more information.

Chilton

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Visit our neighbourhood page for more information.

Dean Bank

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Visit our neighbourhood page for more information.

Ferryhill

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Visit our neighbourhood page for more information.

Kirk Merrington

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Visit our neighbourhood page for more information.

Middlestone Moor

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Visit our neighbourhood page for more information.

Middridge

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Visit our neighbourhood page for more information.

Sedgefield

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Visit our neighbourhood page for more information.

Trimdon Colliery

Visit our neighbourhood page for more information.

Trimdon Grange

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Visit our neighbourhood page for more information.

Trimdon Village

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Visit our neighbourhood page for more information.

West Cornforth

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Visit our neighbourhood page for more information.

Leadership

Day-to-day the running of Livin is over seen by our Executive Management Team made up of a Chief Executive, two Executive Directors and three Strategic Head of Service, all of which report to Livin’s board.

 

  • Leadership Team
  • Board
  • Committees
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    Colin Steel

    Chief Executive

    Colin started his housing career in Sheffield in 1984. He moved North in 1986 and developed his career in County Durham, Teesside and Northumberland.  He was appointed to his first Chief Officer post, in Northumberland, in 1999. He now has over 30 years’ experience in social housing and local government.

    Appointed as Chief Executive for Livin in 2009 Colin is responsible for leading the delivery of the mission, vision, values and strategic objectives in line with Plan A, Livin’s Business Strategy.

    Colin holds a BA Hons degree in Social Science, Postgraduate Diploma in Housing Administration and a Master’s Degree in Business Administration (MBA), he has been a member of the Chartered Institute of Housing since 1985 and a Fellow since 2004.

    Alan Boddy

    Executive Director of Housing and Operations

    Alan is a Housing and Human Resources professional with over 30 years’ experience in the management and delivery of a range of housing, property and support services.

    In 2009 Alan took his first director’s role with the newly formed Sedgefield Borough Homes. With a passion for improving lives and communities, Alan heads up Livin’s Housing, Property Services, Asset Management and Customer Services functions. He is also leads on corporate support services including: Business Strategy, Performance Management, Service Improvement, IT, Marketing, PR and Communications.

    Alan has postgraduate diplomas in Housing and Human Resource Management as well as a Master’s in Human Resource Management and is a member of both CIH and CIPD.

    Sean Brodie

    Executive Director Of Finance and Development

    With over 16 years of direct housing experience Sean’s career has spanned both industry and the charitable sector, joining Livin as an Executive Director in July 2015.

    Sean started his career in housing in the North East and has also spent time working in London and the South East. Prior to joining Livin, Sean was the Director of Financial Planning and Risk for Moat Homes based in Kent.  

    Sean has a wealth of expertise and leads the Finance, Governance, Financial Wellbeing and Development. He is a fellow of the Association of Chartered Certified Accountants and is also a qualified Corporate Treasurer.

    Helen Darby

    Strategic Head of Operations

    Helen has over 30 years’ experience in delivering and managing corporate services including: Human Resources, Business Strategy, Performance Management, Service Improvement, IT, Marketing, PR and Communications and Customer Services.

    In 2009 Helen took up a Head of Service role with the newly formed Sedgefield Borough Homes and over the past 10 years has developed the organisation’s Business Strategy and Performance Management arrangements to ensure a strong and consistent focus on improving the lives of the people living in local communities.

    Helen is a Human Resources Professional and is a member of the Chartered Institute of Personnel and Development.

    Peter Camp

    Strategic Head Of Finance

    Peter has over 23 years’ experience working in Accountancy and Finance. Throughout this time Peter has worked as an auditor and business adviser assisting companies to understand their financial data, improve their internal controls and expand their businesses.

    After a spell as a divisional finance director of a large construction company, Peter joined Livin in 2009 and was appointed Head of Finance in February 2014. Key aspects of Peter’s role are improving financial reporting and monitoring, treasury management and financial business planning.

    Peter is a member of the Institute of Chartered Accountants in England and Wales.

    Graham Darby

    Strategic Head of Housing

    A strong business development professional Graham has over 20 years’ experience in the Housing industry delivering housing, maintenance and support services.

    Graham took up the role of Strategic Head of Housing in March 2019 covering Housing Management, Regeneration, Asset Management and Property Services. Key aspect of Graham’s role are delivery of services to tenants across County Durham and into Teesside. This involves tenancy management, such as lettings, tackling anti-social behaviour and estate management services alongside property related services of repairs, servicing and planned investment work.  Graham is also a passionate advocate for the positive impacts that housing associations can make and leads Livin’s partnership and place based approaches to neighbourhood and community regeneration.

    Graham holds a postgraduate diploma in Housing Management and is a Fellow of the Chartered Institute of Housing.

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    Alan Fletcher

    Chair of The Board

    Alan has been a Board Member with Livin since 2012 and is Chair of the Board.  He is a member of the Human Resources and Remuneration, Housing and Assets and Finance and Development committees.

    Most of Alan’s working life has been in transport and distribution in a variety of operational and management roles. Since retiring he has trained and worked in the voluntary sector, with a particular interest in welfare rights and benefits.

    Values of social justice, decency, a strong Christian background and belief in the strength of the family are key drivers in Alan’s approach.  Alan is committed to making a meaningful contribution to Livin’s success as a housing provider, which benefits tenants, their families and communities.

     

    Kevin Thompson

    Vice Chair of The Board

    As a County Councillor for the Spennymoor and Middlestone Ward and Town Councillor for Byers Green, Kevin has community and local priorities firmly at the forefront of his responsibilities.

    As a school Governor Kevin has a strong interest in matters around education, as well as social housing and welfare reform. At Durham County Council his key area of interest is planning where he believes that the transparency of the public agenda is paramount at a grass roots level, working for the benefit of the community. Kevin has previously served on Livin’s Board through periods of significant transformation and contributed to developing Livin as an efficient and sustainable business, supporting tenants to improve their lives.

    Adele Barnett

    Independent Board Member

    Adele has been a Board member since 2014 and previously chaired the HR & Remuneration Committee.  She is currently a member of the Audit and Risk Committee, Human Resources and Remuneration Committee and is Chair of the Housing and Assets Committee.

    A graduate of sociology, Adele has worked in health and social care for over 14 years in local government and voluntary organisations, and has managed an information service providing advice to disabled people and carers about a variety of issues including housing and employment.

    Adele believes in quality service provision having worked for Durham County Council Children and Adults Services with responsibility for the Services Quality Assurance Programme and Policy Framework. Currently Community Events Manager for Darlington Elim church she is responsible for the development and delivery of community outreach events, and is passionate about building strong community links. 

    Oliver Colling

    Independent Board Member

    Oliver has been a Board member with Livin since 2015 and is currently Chair of the Audit and Risk Committee.  He is also a member of the Finance and Development Committee.

    A Durham University graduate, Oliver has built three successful businesses and is a qualified accountant.  With over 25 years’ experience Oliver runs a management consultancy business and has helped a broad range of organisations and individuals reach their full potential through strategic business advice and enabling them to ‘do things better’. 

    Oliver’s business and finance skills bring commercial acumen to Livin’s Board, underpinned by his belief that everyone deserves a decent home regardless of their background.

    Norman Rollo

    Independent Board Member

    Norman has been a Board member since November 2016.  He is currently Chair of the Human Resources and Remuneration Committee and a member of the Audit and Risk and Housing and Assets Committees.

    With a professional career in human resources and management consultancy, Norman has also, in previous roles been responsible for developing community services and providing excellent customer support. 

    Brought up in a council house, Norman, is proud of what good social housing can offer to tenants and the respect and self-worth it can bring to those it supports.  He is committed to ensuring Livin’s tenants receive great services delivered with care, courtesy fairness and respect.

    Dennis Bradley

    Independent Board Member

    Dennis has been a Board member since November 2016 and prior to that he was Chair of Livin’s Scrutiny Group.  He is currently Chair of the Finance and Development Committee and also a member of the Housing and Assets and the Human Resources and Remuneration committees. 

    With two master’s degrees, Dennis has over 40 years’ experience in the public sector. Driven by a strong social conscience and experience of the workings of large, complex organisations Dennis spends his time since retiring assisting as a Chair of Governors as well as his work with Livin.  

    Dennis believes that a secure, affordable home is a necessity for all and is committed to bringing his experience and skills to help support the Board.

    Charlotte Harrison

    Independent Board Member

    Charlotte has been a Board member since February 2017. She is currently on the Finance and Development and Human Resources and Remuneration committees.  

    With over 20 years’ experience in the housing sector across a variety of housing organisations, Charlotte began her career in London working for a Latin American Housing Co-operative which was part of a wider network of agencies working with the Latin American community.  Since then Charlotte worked in the South West and North East before joining the Northern Housing Consortium where she led the policy and public affairs service for 12 years.

    Charlotte is passionate about the role housing can play in supporting opportunity for both individuals and communities and is committed to bringing her experience and knowledge to the Board.

    Hannah Underwood

    Independent Board Member

    Hannah is passionate about enabling people to flourish and brings extensive leadership and business improvement skills through her experience of leading award winning businesses to deliver innovation and growth. Hannah has a strong interest in supporting youth projects to empower young people in the region which help raise potential for them to meet their aspirations.

    With a ‘social heart’, Hannah is passionate about sustaining strong communities and is committed to adding value to Livin’s mission through exploring and considering wider social and economic issues and their impact on housing.

    Gillian Stacey

    Independent Board Member

    Masters qualified, Gillian has a wealth of experience in strategic leadership and management and in supporting community initiatives across the UK. With over 25 years of senior charity management experience, particularly in the health, social care and philanthropy sectors. She has an extensive track record in change management, strategy development and growth.

    Gillian is committed to delivering real benefits to Livin and its communities, helping marginalised people to access services and in particular the elderly and people with dementia.

  • The Board is supported by four committees: Housing & Assets, Finance and Development, Audit and Risk, and HR and Remuneration. The Committees are responsible for reviewing effectiveness and making recommendations to the Board for changes where necessary.

    Housing and Assets Committee

    The Housing and Assets Committee comprises: Adele Barnett (chair), Gillian Stacey (vice chair), Alan Fletcher, Kevin Thompson, Norman Rollo and Dennis Bradley.

    The committee is responsible for monitoring customer experience and asset management.

    Finance and Development Committee

    The Finance and Development Committee comprises: Dennis Bradley (chair), Alan Fletcher (vice chair) Oliver Colling, Charlotte Harrison, Gillian Stacey and Hannah Underwood.

    The committee reviews and monitors Livin’s programme of development and Livin’s financial performance.

    Audit and Risk Committee

    The Audit and Risk Committee comprises: Oliver Colling (Chair), Hannah Underwood (Vice Chair), Kevin Thompson, Adele Barnett and Norman Rollo.

    The key responsibilities of the committee are risk, control and governance and associated assurance through a process of constructive challenge.

    HR and Remuneration Committee

    The HR and Remuneration Committee comprises: Norman Rollo (chair), Charlotte Harrison (vice chair), Alan Fletcher, Adele Barnett and Dennis Bradley.

    The principal responsibilities of the committee are to provide oversight over the appraisal arrangements for the Chief Executive, and remuneration arrangements for the Chief Executive and Executive Directors in accordance with their contracts of employment.

How we do it

Our vision and strategy

Our mission is... 'Providing great homes, sustaining strong communities and building a successful business'

Our vision is 'Building a sustainable and successful business that provides great homes and supports tenants to improve their lives'

Our values are FOREVER PLUS which means Fairness, Openness, Respect, Enterprise, Value, Excellence, Reliability, Productive, Lean, Unified and Sustainable

Why we do it

To improve lives by raising the aspirations and ambitions of our organisation, our people and our communities

Plan A - Our Business Strategy

Plan A sets out the business objectives for Livin. The two year plan outlines our strategic direction and sets clear priorities including how these will be measured and what success will look like. Agile in its development and design, Plan A will be adapted to deal with unforeseen circumstances or changes in the communities or markets in which we operate.

To view Plan A click here

To view our previous corporate plan click here.

 

Annual Report

The annual report to tenants provides a summary of our performance.

 

 

Value for money

Our Value for Money report is an annual assessment we undertake to assess how resources are being used and to ensure we provide the best services at the best prices.

The report includes how much our services cost, how they compare to other housing associations, how efficiencies are being made and how all of this contributes to providing quality homes, support and vibrant communities.

Value for Money Self-Assessment 2016/17

Value for Money Self-Assessment 2015/16

Value for Money Strategy

Equality and diversity

We are committed to the principles of equality and diversity.  Equality is about ensuring that people from all sections of the community have fair and equal access to our services and employment and training opportunities. Diversity is about understanding and valuing people’s differences and making sure everyone is treat in an appropriate way.
  
If you’d like to speak to someone about Equality & Diversity at Livin email equality@livin.co.uk or telephone 0845 505 5500.

Equality and Diversity Policy

HCA Transparency

We will be delivering 146 new homes over the period 2015-21 with funding secured from the Homes and Communities Agency’s Affordable Homes Programme.

From 2017 we will be publishing quarterly reports here of all spend over £500 related to the development of these homes.

Where a payment is subject to a contractual requirement for commercial confidentiality, the name of the creditor will be replaced with the words Redacted: Commercial Confidence.

Where information is classed as personal data, which by law we cannot publish under the Data Protection Act, we will state Redacted: Personal Data.

Quarter 2 2017/18

Quarter 3 2017/18

Quarter 4 2017/18

 

Quarter 1 2018/19

Quarter 2 2018/19

Quarter 3 2018/19

Quarter 4 2018/19

 

Quarter 1 2019/20

Performance

Our performance

Our Performance Management Framework aims to ensure we deliver efficient and effective services that are continually improved and aligned to Plan A – our Business Strategy. Performance is measured against three key corporate themes which are:

  • Building a successful business
  • Providing great homes
  • Sustaining strong communities

We measure our performance against other similar housing associations using data from HouseMark to ensure at both a regional and national level we are delivering high standards.

Performance - The Detail

  • Customer Satisfaction
  • Managing Empty Properties
  • Business Processes
  • Employee Satisfaction
  • Rent
  • Repairs and Maintenance

Careers at Livin

  • Why work with us
  • The rewards and benefits
  • Learning and development opportunities
  • Equality and diversity
  • Work/life balance
  • Why work with us

    We are a dynamic and forward thinking business with  ambitious objectives.  If you are a committed professional ready to make your mark in the social housing sector then we’d love to hear from you, visit our current vacancies page to find out more.

     

  • Rewards and benefits

    We offer an excellent salary structure and career average pension scheme, as well as a range of salary sacrifice employee benefits including a car scheme, bicycle purchase scheme, critical illness cover, gym membership, childcare vouchers and more. We provide excellent facilities for our staff, located at our newly built office at Durhamgate in Spennymoor.

  • Learning and development opportunities

    We believe that our staff are one of our greatest assets and are key to helping the company move forward. In a vastly changing environment we recognise the need to develop our staff through corporate and individual training, to make them the best in their field.

  • Equality and diversity

    Livin places equality at the heart of everything it does and welcomes applications for employment from all people regardless of their characteristics.

  • Work/life balance

    We are a family friendly employer with a generous annual leave entitlement, flexitime scheme and flexible working policy to help you to find the right work/life balance for you.

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