We are carrying out essential upgrade work on our phone lines on Thursday, 13 August from 8am. This means our 0800 587 4538 number will be temporarily unavailable. If you need to speak with us urgently please call us on our temporary number, 0300 111 2344 (chargeable at local rate).
You can also contact us through My Livin, Live Chat, email us at contactus@livin.co.uk, or send us a private message on social media. We expect our phone lines to be back up and running by the afternoon of Thursday, 13 August.
Your Support
We provide more than just a home. We can offer you financial support, advice, and the opportunity to get into training and employment.
If you are thinking about renting a home from us, you can find out what to expect from us as a landlord. A short Information booklet about our services can be viewed here.
Read the full Safeguarding, Condition of Property or Customer Vulnerability policy or our summarised versions.
Condition Of Property Summarised Policy Customer Vulnerability Summarised Policy
Latest support
Back to school support
The summer holidays can put extra pressure on family budgets, especially when you're preparing for the new school year.
School uniforms, PE kits, stationery, lunches and travel costs can quickly add up. If you're worried about managing these expenses, please remember that support is available and we're here to help you find it.
School uniform
School uniform can be expensive. Before buying new items, check if your child's school offers a uniform exchange or pre-loved scheme.
Some schools also allow affordable, unbranded items from supermarkets and high street shops.You may also be able to get free or low cost school uniform through local food banks, community hubs, family centres, charities and back to school support schemes.
Free school meals
School transport
Your child may be able to get free school transport if they attend their nearest suitable school and meet certain distance, safety or accessibility criteria. If your child receives free school meals, you may be able to get extra help with travel costs.
If you're unsure what support is available, contact your local council's school transport team for advice.
Renting a home
Find out what our responsibilities are as your landlord and what your responsibilities are as our tenant. You can also check what services we will provide and your rights and responsibilities as a tenant.
Tenancy visits
Your Housing Adviser will visit you at home every two years as part of our Tenancy Visit Programme.
Condition of property
While most homes are kept clean and well maintained, we understand that there are occasions when our homes may require attention due to poor condition.
Aids and adaptations
We want to help you to live well in your home and give you the support you need to live independently.
Anti-social behaviour
We want you to feel settled and safe in your home, but we know that sometimes this is not always the case.
Domestic abuse
If you are experiencing domestic abuse or violence, we can help support you to access the right services and support agencies. Only visit this page from a safe computer or in a private window.
Dementia support
A Dementia diagnosis can be difficult, but it does not mean you cannot remain independent in your home with a little extra support.
Relay UK
Relay UK brings relay services for deaf, hard-of-hearing, and speech-impaired people right up to date with the latest app technology.
Your housing adviser
Find out which of our Housing Advisers is responsible for covering your area.
Money support
We can help you manage your money better by offering advice and support.
Work and training support
Do you need help to find a job and improve your CV? Our team is here to help you explore your options.
Is your house not right for you?
It may be too big or too small, or you may be unable to manage it due to a change in circumstances or due to ill health. We can help you work out the best options for your future and if necessary liaise with your health worker to make this easier for you. We have other homes currently available that maybe more suitable for you.
Safeguarding
If you are concerned that a vulnerable adult or a child is at risk of abuse or neglect it is important to report it. In an emergency, contact the police on 999, alternatively contact 101 if you think a crime has been committed in relation to abuse and neglect.
If you are worried about someone being neglected or abused, you can tell us or report it directly to your relevant Local Authority who has legal responsibility to safeguard adults and children.
County Durham - 03000 267 979 | scd@durham.gov.uk
Darlington - 01325 406 111 | DPS@darlington.gov.uk
Hartlepool - 01429 523 390 | ispa@hartlepool.gov.uk
Stockton - 01642 527 764 | FirstContactAdults@stockton.gov.uk