Visit Durham Key Options
Register Login

Pay Your Rent

Due to the coronavirus crisis, you may find it more difficult to pay your rent using your Allpay card if the shops within your local area are currently closed. You can find a number of alternative payment options available below to help you keep on top of your rent payments.

Online payment

Pay Your Rent Pay Your Rent

The quickest and easiest way to pay your rent is online.

Log into the tenant portal

Direct debit

Set up a direct debit Set up a direct debit

Setting up a direct debit is the most safe and convenient way to pay your rent.

Telephone payment

01388 814704 01388 814704

If you are unable to pay by direct debit or use the internet, you can make your payments using our automated telephone payment line.

Money support

If your income has been affected by coronavirus and you are struggling to pay your rent, we can help.

Find out more Find out more

Check your rent balance

You can check your rent balance 24 hours a day by logging into your account.

Login / register Login / register

How does the coronavirus crisis affect my service charge payments?

If you are a customer who pays service charges please be assured that the majority of these services are still being provided. This means that weekly charges will remain as normal and these can be found on your rent increase letter. Our service charges are variable which means any change in costs will be amended in your future year's charges. We will continue to monitor the level of service we provide but if you do have any questions, please contact us.