We are carrying out essential upgrade work on our phone lines on Thursday, 13 August from 8am. This means our 0800 587 4538 number will be temporarily unavailable. If you need to speak with us urgently please call us on our temporary number, 0300 111 2344 (chargeable at local rate).

You can also contact us through My Livin, Live Chat, email us at contactus@livin.co.uk, or send us a private message on social media. We expect our phone lines to be back up and running by the afternoon of Thursday, 13 August.

Pay Your Rent

Online payment

The quickest and easiest way to pay your rent is online.

Log into the tenant app

Download My Livin - iPhone

Download My Livin - Android

Pay your rent

Direct debit

Setting up a direct debit is the most safe and convenient way to pay your rent.

Set up a direct debit

Telephone payment

If you are unable to pay by direct debit or use the internet, you can make your payments using our automated telephone payment line.

Call 01388 814704

Money support

If your income has been affected or you are struggling to pay your rent, we can help.

Money Support

Check your rent balance

You can check your rent balance 24 hours a day by logging into your account.

How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.