We are carrying out essential upgrade work on our phone lines on Thursday, 13 August from 8am. This means our 0800 587 4538 number will be temporarily unavailable. If you need to speak with us urgently please call us on our temporary number, 0300 111 2344 (chargeable at local rate).

You can also contact us through My Livin, Live Chat, email us at contactus@livin.co.uk, or send us a private message on social media. We expect our phone lines to be back up and running by the afternoon of Thursday, 13 August.

Livin Life Online

Getting online can sometimes feel tricky or overwhelming. Whether you are just getting started, want to build your skills or feel more confident using apps and websites, we are here to support you.

Need support to get online?

We can support you to use our website, online portal and our My Livin app. Our free support is friendly and easy to follow, with step-by-step guidance to help you feel more confident online and stay connected.

We can tailor support to you, with one-to-one sessions either in your home or at a local community hub, helping you build your skills in a way that works for you.

If you are interested or know someone who could benefit, get in touch.

Request digital support Call 0800 587 4538

Borrowing a device?

You can borrow a laptop from us. You can keep the device until you have built your confidence and feel comfortable using it and can buy your own.

If you don't have an internet connection, we've partnered with Jangala to offer you free Wi-Fi routers so you can stay connected.

Interested? If you or someone you know would like support, get in touch.

Request digital support Call 0800 587 4538

Resources from Digital Unite

If you’d like to keep building your skills after our support, you can explore helpful tips, guides and training resources from Digital Unite.

Digital Unite tips and guides Digital Unite

How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.