The Housing Ombudsman require us to produce an annual Complaints Performance and Service Improvement Report for scrutiny and challenge, which has to include the following:
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Our self assessment against the Code
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Qualitative and quantitative analysis of our complaint handling performance.
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Any findings of non-compliance with the Code by the Ombudsman.
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Service improvements made as a result of the learning from complaints.
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Any annual report about our performance from the Ombudsman; any other relevant reports or publications produced by the Ombudsman in relation to the work of the landlord.
