Managing your tenancy

Managing Your Tenancy - FAQ's

How do I add or remove someone from a tenancy?

To request a change in the names on a tenancy, please log into the tenant app and visit the Your Tenancy section.

How do I rearrange a tenancy visit?

If you would like to rearrange your tenancy visit to a time that is more suitable for you, please contact us. You will receive another letter in the post stating your new tenancy visit details.

How do I end a tenancy?

If the time has come to move on to a new home, you should contact us as soon as possible but at least four weeks before your moving day.

How do i change my personal details?

If you have a My Livin account, you can update your details online or in the app.

You can change your phone number instantly by going to My Details in the app or online.

If you need to update anything else, like your person details, tenancy details, or your email address or password, we may need to check this with you first.

If you do not have a My Livin account, you can:

fill in this form: https://bit.ly/UpdateYourTenancyDetails
email us at contactus@livin.co.uk
or call us on 0800 587 4538

We will contact you within 2 working days if we need any documents from you.

Something else?

How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.