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Providing Quality Sustainable Homes

We aim to ensure our tenants are living in warm, safe, high quality, sustainable homes in a place they are proud to live.

Environmental Sustainability

Frequently asked environmental sustainability questions

Report A Repair

Our repairs service is available to ensure your home is good quality, well maintained and safe.

Western Estate - Local Offers

In 2021 we engaged with our tenants living on the Western Estate to find out what is important to them. This engagement has allowed us to form Local Offers (the actions we’ve agreed with the community and our partners) for the estate which we will be working on with residents and partners into 2025. Collectively we have managed to deliver the following so far.

Jubilee Fields Estate - Local offers

We engaged with our tenants living on the Jubilee Fields Estate during 2021 to find out what is important to them. This engagement has allowed us to form Local Offers for the estate which we will continue to work on with residents and partners until the end of 2024 and will continue to monitor into 2025. So far, we have collectively managed to deliver the following.

Building and Acquiring Sustainable Homes

We aim to build and acquire additional high quality, sustainable homes, which meet the needs and aspirations of tenants, in places where they are proud to live.

Supporting Sustainable Tenancies

We aim to offer services and support so that our tenants are happy, empowered and living in comfortable and manageable homes in sustainable places and we are committed to helping tenants sustain their tenancy.

Moving In

There are some simple but essential things you need to do before, or on the day you move into your new home.

Stock Condition Surveyor inspecting a bungalow

Home Surveys

We’ll carry out a home survey every five years to make sure your home continues to be of high quality, is safe, well-maintained and energy efficient.

Anti-Social Behaviour (ASB)

We want you to feel settled and safe in your home, but we know that sometimes this is not always the case.

How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.