We are carrying out some essential upgrade work on your My Livin app on Sunday, 10 May from 10am. This may cause some features such as My Rent Account and My Repairs to become temporarily unavailable. You can still get in touch with us using Contact Us.

We expect all app features to be back up and running by Sunday 10 May at 2pm. Thank you for your patience whilst we make improvements to your My Livin app.

Your User Manuals

Read and download our helpful guides and information based on the appliances in your home.

Your Boiler Manuals

Baxi DuoTec

Baxi DuoTec 2 28GA

EcoTec Pro

Glow worm Energy C

Glow worm 24 30 35 CXI

Logic Combi

Potterton Promax System HE Plus

Vaillant EcoFit Sustain

Baxi Assure Combi User Guide

EcoFit Sustain Combi Boiler Manual

EcoTec Sustain 24 Boiler Manual

Logic Code Combi Boiler User Guide

Logic Combi Esp1 Boiler Guide

Vaillant EcoFit Sustain Boiler Operating Instructions

Vaillant EcoTec Sustain Boiler User Guide

Your Air Source Heat Pump Manuals

Daikin Altherma 3M (ASHP)

Daikin Error Codes (ASHP)

Mitsubishi Ecodan (ASHP)

Mitsubishi Ecodan Wireless Controller (ASHP)

Panasonic Aquarea (ASHP)

Your Thermostat Manuals

Daikin Madoka Simplified Remote Controller (ASHP)

Daikin Altherma Low Temperature Monoblock (ASHP)

Honeywell CM701 CM707 Thermostat User Guide

Danfoss TP5000 Thermostat User Guide

Danfoss TP5000si Thermostat User Guide

Halo Lite RF

RT7 Plus Thermostat Manual

Glow worm Ultracom2 CXI

Your Alarm Manuals

Ei3028 Carbon Monoxide Alarm

Ei3018Carbon Monoxide Alarm - Data Sheet

Ei3024 3016 3014 Smoke Alarm

Ei3014 Smoke Alarm - Data Sheet

Ei66e Smoke Alarm

Ei66e Smoke Alarm - Data Sheet

Your Electric Vehicle Charge Point Manuals

QUBEV Data Sheet

QUBEV Electric Vehicle ChargePoint - Installation and Operation

How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.