In 2024/25, more than 5,000 tenants shared their views with us—whether through surveys, focus groups, or by being part of our Tenant Network volunteer bank or the InsightXchange tenant scrutiny forum.
Getting Involved, Your Way
The Tenant Network is designed to be flexible where you can take part and give us your feedback in a way that is convenient for you. Over the past year, members have completed surveys and joined focus group discussions on a wide range of topics—like rent setting, the My Livin app, tenancy visits, and planned home improvement works. Your feedback has helped us understand what works well and where we need to improve.
InsightXchange is our tenant scrutiny group, and they carry out a scrutiny review programme each year. This helps us make sure our services are meeting your needs. Over the last year, members have worked with us to look closely at areas such as equality, diversity and vulnerabilities, damp and mould, repairs, and how we meet the standards set by the Regulator of Social Housing.
When the Regulator of Social Housing inspected our services, they recognised how well we involve tenants and use your feedback to make improvements.
We want to say a big thank you to everyone who has given us their feedback to improve - your involvement makes a real difference to how we provide our services. This annual report includes examples of the feedback you have given us and what we have done to improve.
If you’re interested in getting involved, we’d love to hear from you. There are lots of ways to share your views and help shape the services you use. You can find out more by visiting www.livin.co.uk/about-us/getting-involved/ or telephone us on 0800 587 4538.
