Privacy and Cookies

Customer Privacy Notice
Customer Privacy Notice - Fair processing

In accordance with applicable data protection legislation, Livin (Livin Housing Limited and our subsidiary Livin Developments Limited) is committed to protecting your rights and privacy when you use our services. Livin Housing Limited is registered as a data controller with the Information Commissioner’s Office.

This privacy notice is relevant to users of Livin’s services. Those applying for employment with Livin should refer to the privacy notice on the Careers at Livin page. We also have a separate privacy notice for those in receipt of marketing information and for suppliers.

Customer Privacy Notice - Why do we process personal data and what is our lawful basis for processing?

We process personal data:

In order to provide our services and to fulfil contracts with our tenants and customers, including tenancy management and housing support, employability support, and sale of properties.
In order to fulfil legal obligations placed on us, such as collecting information about disabilities to allow us to adapt our properties in order to comply with the Equality Act 2010, and for the prevention and detection of fraud.
In order to fulfil the public duty of administering local housing allocations, placed on us by Durham County Council.
In pursuit of our legitimate interests as a provider of social housing, for example, obtaining customer feedback to help us improve our services, and promoting community cohesion.
We also process some personal data, particularly that used to monitor equal opportunities matters, solely on the basis of each individual’s consent to provide that information. Where processing is based on consent alone, this consent can be withdrawn by the individual at any time.

Customer Privacy Notice - What information do we collect about you?

We will hold information about you which you have provided to us such as

Name and postal address
Contact information including email address
Other personal and household information relevant to the service that we provide you with. For tenants, this would include information about rent payments, repairs, and complaints, household composition, adaptation requirements, and employment status. For participants in our employability programme, this would include information about employment history and aspirations.
Other information relevant to customer surveys and/or offers
Communications with you, which may include copies of emails and letters and recordings of telephone calls
We may also hold sensitive personal information relating to your health, special needs or alleged or actual criminal offences, if relevant. If you have provided it, we will hold information about your ethnicity, sexuality, religion, and marital status.

Customer Privacy Notice - Who will your information be shared with?

We may share your personal information with other agencies or organisations where appropriate, such as but not limited to: subcontractors, government agencies and departments, police, local authorities, social services, managing agents, contractors (including our market research contractor), utility companies, commissioners, tracing agents and debt collection companies, credit reference agencies and with other bodies for the prevention and detection of fraud. We may also receive personal information about you from local authorities, benefits authorities and government bodies. We receive information about applicants for housing from Durham Key Options.

When we share information, we do our best to ensure it is kept secure and used properly. We will not transfer your personal information outside the European Union.

We do not share your personal information with third parties without your consent, unless it is for a legitimate business reason, as required by law or other legal processes, or with a secure contractor who carries out data processing operations on our behalf. We never sell your personal information.

Customer Privacy Notice - What do we do with your information?

Your information will be shared with our own staff and with our subcontractors, to the extent that is necessary for the staff member or subcontractor to provide you with the service you require or for other closely related purposes. These will include:

To manage your tenancy, assess your compliance with your tenancy agreement and manage and maintain your Livin property
To contact you about a submission you have made to the website
To analyse and improve our services
For internal record keeping
For other legitimate business purposes
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided
From time to time, we may also use your information to contact you for market research purposes, e.g to obtain feedback about the service you have received.
You may opt out of receiving marketing and other information, such as surveys from us or our partners, at any time by contacting us.

We do not use automated decision-making processes.

Customer Privacy Notice - How long will we keep your information?

We will keep your information for as long as necessary to provide the relevant service and in accordance with our retention and disposal guidelines. We normally retain data for seven years after the end of a tenancy or service and will retain some basic information (including name and length of tenancy) indefinitely.

Customer Privacy Notice - How can you find out what information we hold about you?

Under data protection law you have a right of access to personal data held on you. This is sometimes called a subject access request. There are certain exceptions to this right. In particular, we may not be required to give you access to personal information which is about another individual or which has been provided by a third party, without their consent.

If you want to see the information we hold on you or wish to request a copy, please contact us. We may ask you for proof of identity, and a fee may be payable in respect of repeated requests. If someone is requesting this information on your behalf, you will need to provide written confirmation to evidence your consent for us to release this.

If you find information that is wrong, you should contact us and we may correct it or put a note on the file.

Customer Privacy Notice - Other rights

Under data protection law, you have rights including:

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, you can email contactus@livin.co.uk putting the subject of your email as “Data Protection Query: FAO Data Protection Officer”. Alternatively you can contact us through our normal communication channels, including by post at Farrell House, Arlington Way, DurhamGate, Spennymoor DL16 6NL.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Marketing Privacy Notice
Marketing Privacy Notice

Livin Housing Limited is registered with the Information Commissioner’s Office as a data controller. Further information can be obtained through our contact us channels.

For marketing purposes, we may hold your name, address, email address, and telephone number, as well as any other information you have provided us about the types of products and services that you are interested in. If you apply to receive services or purchase goods, we will collect further personal details to allow us to prepare to enter into a contract with you.

This data is collected from you when you contact us to request information about our products and services, in order to provide you with that information. We also provide you with information about other products and services that we consider may be relevant to you. You may opt out of receiving this information at any time.

We do not sell or share your personal data with third parties, except where it is necessary to share information with our suppliers in order to deliver the services you have requested. We normally retain your data until you request to opt out of receiving data, and if you have opted out, then we will retain sufficient data to ensure that we do not contact you again.

Under the GDPR you have the right to:

request access to, deletion of or correction of, their personal data;
request their personal data be transferred to another person; and
complain to a supervisory authority.
You may exercise these rights by emailing contactus@livin.co.uk, titling your email “Request to exercise Data Protection Rights”.

Supplier Privacy Notice
Supplier Privacy Notice - Fair processing

In accordance with applicable data protection legislation, Livin (Livin Housing Limited and our subsidiary Livin Developments Limited) is committed to protecting data rights and privacy. Livin Housing Limited is registered as a data controller with the Information Commissioner’s Office.

This privacy notice is relevant to suppliers and contractors working with Livin.

Supplier Privacy Notice - Why do we process personal data and what is our lawful basis for processing?

We process personal data provided to us by suppliers, contractors and business contacts:

In order to provide our services and to fulfil contracts with our tenants and customers, including tenancy management and housing support, employability support, and sale of properties. In pursuit of our legitimate interests as a business, for example, paying invoices, managing supplier relationships, and preventing and detecting fraud.
To comply with our statutory duties, including reporting to HMRC.

Supplier Privacy Notice - What information do we collect about you?

We will hold information about you which you have provided to us such as:

Name and contact information, including email address
Communications with you, which may include copies of emails and letters, recordings of telephone calls,
Financial and reference information, including information about your tax status and bank account details, references received from third parties, and information required to undertake due diligence checks such as those required to comply with money laundering legislation

Supplier Privacy Notice - Who will your information be shared with?

We will share your personal information with third parties where required by law, where it is necessary to administer the contractual relationship with you or where we have another legitimate interest in doing so. We never sell your personal information.

The agencies or organisations which we may share information with include, but are not limited to: subcontractors, government agencies and departments, police, local authorities, social services, managing agents, contractors (including internal and external auditors), utility companies, commissioners, tracing agents and debt collection companies, credit reference agencies and with other bodies for the prevention and detection of fraud. We may also receive personal information about you from local authorities, benefits authorities and government bodies.

When we share information, we do our best to ensure it is kept secure and used properly. We will not transfer your personal information outside the European Union unless appropriate controls are in place.

Supplier Privacy Notice - What do we do with your information?

Your information will be shared with our own staff and with our subcontractors to the extent that it is necessary to administer the contract between us and deliver any associated services, including the procurement process.

We do not use automated decision-making processes although we may access information provided by credit reference agencies and similar bodies.

Supplier Privacy Notice - How long will we keep your information?

We will keep your information for as long as necessary to provide the relevant service and in accordance with our retention and disposal guidelines. We normally retain data for six years after the end of a contract or service and will retain some basic information indefinitely.

Supplier Privacy Notice - How can you find out what information we hold about you?

Under data protection law individuals (including sole traders) have a right of access to personal data held on you. This is sometimes called a subject access request. There are certain exceptions to this right. In particular, we may not be required to give you access to personal information which is about another individual or which has been provided by a third party, without their consent.

If an individual wishes to see the information we hold about them or wishes to request a copy, please contact us. We may ask for proof of identity, and a fee may be payable in respect of repeated requests. If someone is requesting this information on behalf of another individual, the individual to whom the data relates will need to provide written confirmation to evidence consent for release of data.

If you find information that is wrong, you should tell us and we may correct it or put a note on the file.

Supplier Privacy Notice - Other rights

Further information on individual rights under data protection legislation is available from www.ico.org.uk. In particular, under the GDPR individuals have the right to contact us to request:

access to, deletion of or correction of, personal data;
that we stop processing personal data;
to object to some types of processing; and
that data that we hold be electronically transferred to a third party, if the data meets the criteria for data portability.
Individuals have the right to complain to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Supplier Privacy Notice - Contacting us about data protection matters

If you have any questions about how your data is used, you can email contactus@livin.co.uk putting the subject of your email as “Data Protection Query: FAO Data Protection Officer”. Alternatively you can contact us through our normal communication channels, including by post at Farrell House, Arlington Way, DurhamGate, Spennymoor DL16 6NL.

Garage Application Privacy Notice
Garage Application Privacy Notice - Fair processing

In accordance with applicable data protection legislation, Livin Housing Limited (Livin) is committed to protecting your rights and privacy when you use our services. Livin is registered as a data controller with the Information Commissioner’s Office. This privacy notice applies to garage lettings and licences only and not to any other services that you may receive from Livin.

Garage Application Privacy Notice - Why do we process personal data and what is our lawful basis for processing?

In the context of garage lettings and licences, we process personal data:

  • In order to provide our services and to fulfil contracts and licences with our tenants and customers.
  • In pursuit of our legitimate interests as a provider of social housing, for example, obtaining customer feedback to help us improve our services, and promoting community cohesion.
  • To ensure compliance with our duties under the Equality Act 2010.
Garage Application Privacy Notice - What information do we collect about you?

We will hold information about you which you have provided to us such as:

  • Name and postal address.
  • Contact information including email address.
  • Other personal and household information relevant to the service that we provide you with. For garage licence holders, this would include information about rent payments, repairs, and complaints.
  • Other information relevant to customer surveys and/or offers.
  • Communications with you, which may include copies of emails and letters and recordings of telephone calls.

We may also hold sensitive personal information relating to your health, special needs or alleged or actual criminal offences, if relevant.  If you have provided it, we will hold information about your age, gender, gender identity, sexual orientation, ethnicity, preferred language, and religion.

Garage Application Privacy Notice - Who will your information be shared with?

We may share your personal information with other agencies or organisations where appropriate, such as but not limited to: subcontractors, managing agents, contractors (including our market research contractor), utility companies, commissioners, tracing agents and debt collection companies, police, local authorities, government agencies and departments, credit reference agencies and with other bodies for the prevention and detection of fraud.

When we share information, we do our best to ensure it is kept secure and used properly. We will not transfer your personal information outside the European Union.

We do not share your personal information with third parties without your consent, unless it is for a legitimate business reason, as required by law or other legal processes, or with a secure contractor who carries out data processing operations on our behalf. We never sell your personal information.

Garage Application Privacy Notice - What do we do with your information?

Your information will be shared with our own staff and with our subcontractors, to the extent that is necessary for the staff member or subcontractor to provide you with the service you require or for other closely related purposes. These will include:

  • To manage your tenancy, assess your compliance with your licence agreement and manage and maintain your Livin property
  • To contact you about a submission you have made to the website
  • To analyse and improve our services
  • For internal record keeping
  • For other legitimate business purposes
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided
  • From time to time, we may also use your information to contact you for market research purposes, e.g. to obtain feedback about the service you have received.

You may opt out of receiving marketing and other information, such as surveys from us or our partners, at any time by contacting us.

We do not use automated decision-making processes.

Garage Application Privacy Notice - How long will we keep your information?

We will keep your information for as long as necessary to provide the relevant service and in accordance with our retention and disposal guidelines. We normally retain data for seven years after the end of a tenancy, licence or service and will retain some basic information (including name and length of tenancy) indefinitely.

Garage Application Privacy Notice - Further information

Livin’s main privacy notice, available at www.livin.co.uk/privacy-and-cookies, sets out your rights in relation to your personal data, and provides further information on how to make complaints.

Garage Application Privacy Notice - Contacting us about data protection matters

If you have any questions about how your data is used, you can email contactus@livin.co.uk putting the subject of your email as “Data Protection Query: FAO Data Protection Officer”. Alternatively, you can contact us through our normal communication channels, including by post at Farrell House, Arlington Way, Durham Gate, Spennymoor DL16 6NL.

Cookies
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