Getting Involved

We have many opportunities for you to get involved and engaged in influencing and improving our services. You can read more about these below.

We need your help

If you have some time to spare and would like to be involved in the development of our services, we would love to hear from you.

We have lots of ways for you to influence and improve our services, from taking five minutes to complete a survey, telling us what you think of our policies, spending time having a discussion with other tenants or by scrutinising our services as part of our InsightXchange. We believe in the importance of having a diverse tenant scrutiny group, representing tenants from all backgrounds, experiences, and abilities.

Whether you would prefer to participate in person or digitally, we are committed to making sure your voice is heard in any way that works for you. You can take part in person, over the phone, in a video call or by email or text if you wish. We can even help with transport if needed. Let us know if you have any support needs and we will always try to adapt to meet these. Tell us you want to get involved by completing our form below.

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Tell us you want to get involved

If you're short on time or may struggle to come to meetings on a regular basis, but would still like to share your views and experiences, you can still be involved by:

  • Taking part in surveys or questionnaires
  • Provide feedback on a new service or policy
  • Be invited to take part in one of our focus group discussions (group sessions that explore tenant experiences, opinions and views across various topics)

Our network of involved tenants could be a great option for you to share your feedback and experiences.

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Our InsightXchange group

Perfect for you if have time to join us once or twice a month, in person or online. You will support us in some of our largest projects and key decisions.

This is a growing group which includes volunteer tenants and is chaired by one of our Board members. The group carries out formal reviews and scrutiny of our services. They meet with us regularly and look at our performance, service levels and complaints data and help us to decide how we can improve. You can see the changes this group has driven for all residents in our latest customer voice annual report.

We are in the process of scrutinising our handling of damp and mould cases. In the coming months, InsightXchange will be scrutinising our cost of living approach and our allocations and lettings processes.

We are currently recruiting to join our InsightXchange group; We can provide training to develop your knowledge and skills to give you the confidence to help us to create improved services together. Let us know if you have any support needs and we will always try to adapt to meet your needs. If you would like to find out more about applying to join this group, please complete our form and we will be in touch.

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Current opportunities to get involved

As with any of our services, it is important that we collect your thoughts about what we can do to improve services. We regularly send out satisfaction surveys to gather your views, but we also set up focus group meetings. Our next reviews are set out below. If you are interested in taking part, please click the link below to register your interest.

InsightXchange sessions

Have your say to help shape our financial inclusion offer as part of the cost of living scrutiny review. We'll also be scrutinising our allocations and letting process later in the year.

Join the discussion Join the discussion

Improvement of biodiversity in open spaces

We are looking to engage with customers to explore your views on improving the biodiversity of our open spaces in our communities

Join the discussion Join the discussion

Our digital services

We are looking to gain insight on proposed developments within the My Livin app.

Join the discussion Join the discussion

We listened, we acted

We asked tenants that had been involved in our Customer Voice Programme if they were satisfied that we had listened to their views and acted upon them. 96% tenants told us that we did. In the Tenant Satisfaction survey, carried out by an independent company, we asked tenants that had not necessarily been involved through formal engagement activities the same question. 83% of tenants answering the question told us that they thought we did.

You can find examples of service improvements we have made based on your voice, using the link below.

Ways we listened to and acted on your voice Ways we listened to and acted on your voice

Tpas

We are now members of TPAS, England’s leading tenant engagement experts. They are dedicated to improving tenant engagement standards across the country. They do this by bringing tenants, landlords and contractors together through independent and impartial advice, support, consultancy and training. 

A membership with TPAS will give you a voice and means you will be provided with ongoing support and guidance on how to get involved or to lead activity in your community.

About Tpas About Tpas