Our local offers

We worked with over 400 of our tenants to help shape five pledges known as local offers to improve services that are important to them. 

We will give you information about our performance targets across all of our most important service areas.

We value what you have to say to us and we will always be polite to you. We will give you clear information about what to do if you are not happy with our services, and use your feedback to make improvements.

We will provide you with safe, warm, and energy efficient homes.

We will carry out regular inspections of estates in our communities to make sure our homes and properties are maintained to a suitable standard.

We will always try to answer queries at the first point of contact, and when this is not possible, we let you know who will be dealing with your query and provide updates until the query is resolved.

How we perform against these local offers is published in our annual report.