Pictured: Joanne Burnip (Financial Inclusion Manager) and Carol (Livin tenant)
The 'My Rent Account' option in My Livin app and portal has been accessed over 400,000 times by customers, making it our most popular digital feature.
Since switching on 'My Rent Account' in January 2023, customers have chosen to use the instant hassle-free service to access real-time rent balances, make instant payments through Apple Pay and Google Pay, review past transactions and request money support from our financial inclusion team.
Carol, Livin Tenant said; “It just works for me, I like to be able to keep track of my finances and having instant access to my rent account is perfect for me, one click and I know I can see my rent balance at any time of the day.”
Joanne Burnip, Financial Inclusion Manger said “The My Livin app has changed the way tenants manage their rent, offering complete transparency and ease of access. With real-time balance updates and instant payment options, tenants can stay on top of their finances without the hassle of waiting times. The fact that the rent feature has been accessed over 400,000 times shows how much tenants appreciate having their financial information at their fingertips."
My Repairs, My Messages, My Enquiries, My Details and My Documents are also available in the app that is free to download.
My Livin app