A new 'track your repair operative' feature is the latest addition to the My Livin app and portal giving its 5,500 users access to precise arrival times for repair appointments.
The My Livin app and portal was launched in October 2022, designed to give secure, convenient, reliable, easy access to more of the services customers require. New and improved features along with a simple and user-friendly design were, live rent account transactions, face and finger ID, trackable enquiries, direct messaging and push notifications.
Track your repair operative gives users a map view on the day of their appointment showing a live location of their repair operative. Text notifications are also linked to the tracking feature to keep users informed of the repair operatives' location. Watch our video.
Simon Emery, Livin tenant, said: "This is great for people who have busy lives, and it makes it easier to plan ahead and not miss any appointments"
Eileen Cotterill, head of transformation, said: "We are very happy to be able to deliver a digital service that our tenants told us they would benefit from. This is a valuable step on our digital journey, which is developed with our customers, for our customers."
Other upcoming features include 'My Documents' for users to access all documents relevant to their tenancy, an improved onboarding experience allowing new tenants to track the journey into their new home, and 'My Surveys' giving users the ability to view and complete customer feedback surveys.
Signing up for My Livin is quick and easy, join thousands of our tenants now managing their tenancy from their smartphone. Download and register today by searching 'My Livin' in your app store or use the links below:
Download for iPhone: https://apple.co/3DamvuF
Download for Android: https://bit.ly/MyLivin_GooglePlay
Lisa, My Livin user said: "The app is easy to access and the process is really user friendly"
Peter, My Livin user said: "Very simple and easy to understand"
Amanda, My Livin user said: "Everything you need in an app. Great to be able to track repairs"
Jess, My Livin user said: "Very easy to use quick and efficient"
Pictured, left to right: Chris Moore (Livin Works Operative) and Simon Emery (Livin tenant and InsightXchange member)
Find out more about My Livin