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Performance

Performance Management Framework

Our Performance Management Framework aims to ensure we deliver efficient and effective services that are continually improved and aligned to Plan A – our Business Strategy.

We measure our performance against other similar housing associations using data from HouseMark to ensure at both a regional and national level we are delivering high standards.

Tenant Satisfaction Measures

In 2023, the Regulator for Social Housing (RSH) introduced a set of 22 performance measures to assess how you, our tenants, feel about us as your landlord and how you think we can improve.

Our first-year results have been verified by an independent auditor.

Our lettings data

To keep you informed about the lettings activity in our area, we have provided you with the lettings data for areas where we have homes.

Plan A Performance

Transforming Customer Experience and Digital Services

Seamless, reliable and convenient services that tenants can influence and trust to ensure their aspirations are met

Planet A

Environmentally sustainable futures for generations to come with tenants thriving in low energy homes and greener places

Supporting Sustainable Places

Beautiful, sustainable and thriving places that meet the aspirations of residents and produce a sense of pride and belonging

Supporting Sustainable Tenancies

Happy, empowered tenants living in comfortable and manageable homes

Providing Quality Sustainable Homes

Tenants living in warm, safe, high quality, sustainable homes in a place they are proud to live

Building and Acquiring Sustainable Homes

Additional high quality, sustainable homes, which meet the needs and aspirations of our tenants, in places where they are proud to live