Contributing to a Sustainable Future
In our pursuit of a sustainable future, our goal is to ensure that both new and existing homes are future-ready and achieve net-zero emissions.
We are committed to consistently adopting sustainable practices into our daily operations while advancing our data-driven approach to manage carbon emissions effectively. We believe in empowering our customers and we are committed to opening up job and training opportunities for our customers in green industries, helping them to get well-paid employment and enhancing their financial capabilities. Additionally, we will prioritise environmental initiatives that revitalise neighbourhoods and assist communities in becoming more sustainable.
Through these initiatives, we aim to create a greener, more resilient future for all.
Objective 6: Develop the next phase of our approach to ensure new and existing homes are fit for the future and achieve net zero
To do this we will:
+ Identify the optimum technologies and timing of investment required for the large-scale replacement of fossil fuel heating systems
Objective 7: Consistently adopt sustainable day-to-day operations and expand our data led approach to stabilise carbon emissions
To do this we will:
+ Enhance waste audit accuracy using real time data to ensure the HQ complies with the new recycling protocol from April 2025
+ Introduce smart technologies to accurately track electricity, gas and water usage
+ Share best practice and sustainability performance to make employees more aware of their impact on the resource consumption
Objective 8: Deliver and enable environmental initiatives that improve neighbourhoods and support communities to be more environmentally sustainable
To do this we will:
+ Deliver environmental interventions to increase biodiversity within open spaces in our communities and improve the perception of place
Find out more about Plan A in the sections below
Background
Consistently Delivering Excellent Customer Experience and Digital Services
Excellent services that are consistent, reliable, innovative and influenced by customers
Contributing to a Sustainable Future
Environmentally sustainable communities for generations to come with customers thriving in low-energy homes
Supporting Balanced and Sustainable Communities
Sustainable and thriving communities that meet residents’ needs and nurture a sense of pride and belonging
Supporting Sustainable Tenancies
Happy and empowered tenants living in comfortable and manageable homes in sustainable communities
Providing Quality Sustainable Homes
Tenants living in warm, safe, high quality, and sustainable homes in which they are proud to live
Building and Acquiring Sustainable Homes
Additional high quality, sustainable homes, which meet the needs of customers, in balanced communities
Maintaining Strong Finances
Financially strong and resilient, investing in the future of social housing for our customers and their communities
Maximising the Talent and Contribution of our People
A professional, engaged and empowered workforce, working together to deliver excellent services.
