Contributing to a Sustainable Future
Vision: Environmentally sustainable communities for generations to come with customers thriving in low-energy homes
In our pursuit of a sustainable future, our goal is to ensure that both new and existing homes are future-ready and achieve net-zero emissions.
We are committed to consistently adopting sustainable practices into our daily operations while advancing our data-driven approach to manage carbon emissions effectively. We believe in empowering our customers and we are committed to opening up job and training opportunities for our customers in green industries, helping them to get well-paid employment and enhancing their financial capabilities. Additionally, we will prioritise environmental initiatives that revitalise neighbourhoods and assist communities in becoming more sustainable.
Through these initiatives, we aim to create a greener, more resilient future for all.
Find out more about Plan A in the sections below

Background

Consistently Delivering Excellent Customer Experience and Digital Services
Excellent services that are consistent, reliable, innovative and influenced by customers

Contributing to a Sustainable Future
Environmentally sustainable communities for generations to come with customers thriving in low-energy homes

Supporting Balanced and Sustainable Communities
Sustainable and thriving communities that meet residents’ needs and nurture a sense of pride and belonging

Supporting Sustainable Tenancies
Empowered tenants living in comfortable and manageable homes in sustainable communities

Providing Quality Sustainable Homes
Tenants living in warm, safe, high quality, and sustainable homes in which they are proud to live

Building and Acquiring Sustainable Homes
Additional high quality, sustainable homes, which meet the needs of customers, in balanced communities

Maintaining Strong Finances
Financially strong and resilient, investing in the future of social housing for our customers and their communities

Maximising the Talent and Contribution of our People
A professional, engaged and empowered workforce, working together to deliver excellent services

Plan A Priorities