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Contributing to a Sustainable Future

Vision: Environmentally sustainable communities for generations to come with customers thriving in low-energy homes

 

In our pursuit of a sustainable future, our goal is to ensure that both new and existing homes are future-ready and achieve net-zero emissions.

We are committed to consistently adopting sustainable practices into our daily operations while advancing our data-driven approach to manage carbon emissions effectively. We believe in empowering our customers and we are committed to opening up job and training opportunities for our customers in green industries, helping them to get well-paid employment and enhancing their financial capabilities. Additionally, we will prioritise environmental initiatives that revitalise neighbourhoods and assist communities in becoming more sustainable.

Through these initiatives, we aim to create a greener, more resilient future for all.

Objective 6: Develop the next phase of our approach to ensure new and existing homes are fit for the future and achieve net zero

To do this we will:

  • Identify the optimum technologies and timing of investment required for the large-scale replacement of fossil fuel heating systems

Objective 7: Consistently adopt sustainable day-to-day operations and expand our data led approach to stabilise carbon emissions

To do this we will:

  • Enhance waste audit accuracy using real time data to ensure the HQ complies with the new recycling protocol from April 2025
  • Introduce smart technologies to accurately track electricity, gas and water usage​
  • Share best practice and sustainability performance to make employees more aware of their impact on the resource consumption

Objective 8: Deliver and enable environmental initiatives that improve neighbourhoods and support communities to be more environmentally sustainable

To do this we will:

  • Deliver environmental interventions to increase biodiversity within open spaces in our communities and improve the perception of place

Find out more about Plan A in the sections below

Background

Consistently Delivering Excellent Customer Experience and Digital Services

Excellent services that are consistent, reliable, innovative and influenced by customers

Contributing to a Sustainable Future

Environmentally sustainable communities for generations to come with customers thriving in low-energy homes

Supporting Balanced and Sustainable Communities

Sustainable and thriving communities that meet residents’ needs and nurture a sense of pride and belonging

Supporting Sustainable Tenancies

Empowered tenants living in comfortable and manageable homes in sustainable communities

Providing Quality Sustainable Homes

Tenants living in warm, safe, high quality, and sustainable homes in which they are proud to live

Building and Acquiring Sustainable Homes

Additional high quality, sustainable homes, which meet the needs of customers, in balanced communities

Maintaining Strong Finances

Financially strong and resilient, investing in the future of social housing for our customers and their communities

Maximising the Talent and Contribution of our People

A professional, engaged and empowered workforce, working together to deliver excellent services

Plan A Priorities