Providing Quality Sustainable Homes
Our tenants deserve an effective, efficient, and timely repairs and maintenance service.
To achieve this, we will use our data to drive efficiencies and improve service delivery and customer satisfaction.
We are committed to ensuring that our homes are of high quality, safe, well-maintained, and that they address local housing need. We will strive to enhance the energy efficiency of homes, decrease carbon emissions and reduce energy bills for our customers.
Objective 16: Provide an effective, efficient, and timely repairs and maintenance service to meet the needs of customers
To do this, we will:
+ Align the repairs and maintenance service to changes in legislation to maintain ongoing compliance and meet customer demand
+ Enhance data collection and usage to deliver targeted enhancements to improve service delivery and efficiency
+ Maximise the benefits of the new property related services contract while minimising disruption
Objective 17: Provide high quality, safe, well-maintained homes that meet local housing need
To do this, we will:
+ Broaden the approach to integrated asset management to gain a comprehensive understanding of homes
+ Enhance the data-driven approach to investing in existing homes to maximise efficiency
+ Align the investment programme to changes in legislation and regulation to maintain ongoing compliance and meet local customer need
Objective 18: Enhance the energy efficiency of homes to decrease carbon emissions and reduce energy bills for tenants
To do this, we will:
+ Ensure all homes meet targeted energy efficiency standards
+ Actively engage with partners to explore new funding opportunities to deliver additional energy efficiency upgrades
Find out more about Plan A in the sections below
Background
Consistently Delivering Excellent Customer Experience and Digital Services
Excellent services that are consistent, reliable, innovative and influenced by customers
Contributing to a Sustainable Future
Environmentally sustainable communities for generations to come with customers thriving in low-energy homes
Supporting Balanced and Sustainable Communities
Environmentally sustainable communities for generations to come with customers thriving in low-energy homes
Supporting Sustainable Tenancies
Happy and empowered tenants living in comfortable and manageable homes in balanced and sustainable communities
Providing Quality Sustainable Homes
Tenants living in warm, safe, high quality, and sustainable homes in which they are proud to live
Building and Acquiring Sustainable Homes
Additional high quality, sustainable homes, which meet the needs of customers, in balanced communities
Maintaining Strong Finances
Financially strong and resilient, investing in the future of social housing for our customers and their communities
Maximising the Talent and Contribution of our People
A professional, engaged and empowered workforce, working together to deliver excellent services
