Providing Quality Sustainable Homes
Vision: Tenants living in warm, safe, high quality, sustainable homes in a place they are proud to live
Our tenants deserve an effective, efficient, and timely repairs and maintenance service.
To achieve this, we will use our data to drive efficiencies and improve service delivery and customer satisfaction.
We are committed to ensuring that our homes are of high quality, safe, well-maintained, and that they address local housing need. We will strive to enhance the energy efficiency of homes, decrease carbon emissions and reduce energy bills for our customers.
Find out more about Plan A in the sections below

Background

Consistently Delivering Excellent Customer Experience and Digital Services
Excellent services that are consistent, reliable, innovative and influenced by customers

Contributing to a Sustainable Future
Environmentally sustainable communities for generations to come with customers thriving in low-energy homes

Supporting Balanced and Sustainable Communities
Sustainable and thriving communities that meet residents’ needs and nurture a sense of pride and belonging

Supporting Sustainable Tenancies
Empowered tenants living in comfortable and manageable homes in sustainable communities

Providing Quality Sustainable Homes
Tenants living in warm, safe, high quality, and sustainable homes in which they are proud to live

Building and Acquiring Sustainable Homes
Additional high quality, sustainable homes, which meet the needs of customers, in balanced communities

Maintaining Strong Finances
Financially strong and resilient, investing in the future of social housing for our customers and their communities

Maximising the Talent and Contribution of our People
A professional, engaged and empowered workforce, working together to deliver excellent services

Plan A Priorities