Supporting Sustainable Tenancies
Vision: Empowered tenants living in comfortable and manageable homes in sustainable communities
We want our tenants to feel proud of their homes and the community they live in.
By using data smartly, we will provide effective support that helps maintain tenancies, boosts health and wellbeing and promotes independence.
We will offer financial inclusion support that makes living more affordable and helps sustain tenancies. We will expand our digital housing and tenancy management services ensuring that tenants stay informed and in control.
We will work with tenants to make sure our allocations and lettings processes contribute to balanced and sustainable communities where everyone can thrive.
Find out more about Plan A in the sections below

Background

Consistently Delivering Excellent Customer Experience and Digital Services
Excellent services that are consistent, reliable, innovative and influenced by customers

Contributing to a Sustainable Future
Environmentally sustainable communities for generations to come with customers thriving in low-energy homes

Supporting Balanced and Sustainable Communities
Sustainable and thriving communities that meet residents’ needs and nurture a sense of pride and belonging

Supporting Sustainable Tenancies
Happy and empowered tenants living in comfortable and manageable homes in sustainable communities

Providing Quality Sustainable Homes
Tenants living in warm, safe, high quality, and sustainable homes in which they are proud to live

Building and Acquiring Sustainable Homes
Additional high quality, sustainable homes, which meet the needs of customers, in balanced communities

Maintaining Strong Finances
Financially strong and resilient, investing in the future of social housing for our customers and their communities

Maximising the Talent and Contribution of our People
A professional, engaged and empowered workforce, working together to deliver excellent services

Plan A Priorities