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Supporting Sustainable Tenancies

Vision: Empowered tenants living in comfortable and manageable homes in sustainable communities

 

We want our tenants to feel proud of their homes and the community they live in.

By using data smartly, we will provide effective support that helps maintain tenancies, boosts health and wellbeing and promotes independence.

We will offer financial inclusion support that makes living more affordable and helps sustain tenancies. We will expand our digital housing and tenancy management services ensuring that tenants stay informed and in control.

We will work with tenants to make sure our allocations and lettings processes contribute to balanced and sustainable communities where everyone can thrive.

Objective 12: Deliver effective support interventions that meet individual needs

To do this we will:

  • Provide personalised support for tenants to improve their health and wellbeing
  • Make best use of available housing stock by supporting tenants to access more affordable homes that best meet their needs
  • Provide personalised aids and adaptations to facilitate independent living and support long- term sustainable tenancies
  • Enhance the case management approach to prevent, manage and resolve incidences of ASB and neighbourhood nuisance

Objective 13: Provide financial inclusion support that improves affordability and sustains tenancies

To do this we will:

  • Target personalised, accessible financial inclusion support offers to tenants to improve affordability and maximise rental income
  • Improve tenants' skills and confidence to manage their own money, maximising rental income and sustaining tenancies
  • Optimise the rent arrears and payment processes to maximise rental income
  • Understand current and emerging local labour market needs, remove barriers and support tenants affected by welfare reforms into employment

Objective 14: Expand digital housing services to provide consistent, reliable and innovative tenancy management

To do this we will:

  • Deliver end-to-end digital tenancy management services that are reliable, consistent and efficient
  • Modernise leasehold and low-cost home ownership processes to deliver an improved customer experience

Objective 15: Proactively utilise allocations and lettings to positively contribute to tenancy sustainment

To do this we will:

  • In partnership with relevant Local Authorities, develop the frameworks, policies and protocols to enable balanced allocations to contribute to tenancy sustainability

Find out more about Plan A in the sections below

Background

Consistently Delivering Excellent Customer Experience and Digital Services

Excellent services that are consistent, reliable, innovative and influenced by customers

Contributing to a Sustainable Future

Environmentally sustainable communities for generations to come with customers thriving in low-energy homes

Supporting Balanced and Sustainable Communities

Sustainable and thriving communities that meet residents’ needs and nurture a sense of pride and belonging

Supporting Sustainable Tenancies

Happy and empowered tenants living in comfortable and manageable homes in sustainable communities

Providing Quality Sustainable Homes

Tenants living in warm, safe, high quality, and sustainable homes in which they are proud to live

Building and Acquiring Sustainable Homes

Additional high quality, sustainable homes, which meet the needs of customers, in balanced communities

Maintaining Strong Finances

Financially strong and resilient, investing in the future of social housing for our customers and their communities

Maximising the Talent and Contribution of our People

A professional, engaged and empowered workforce, working together to deliver excellent services

Plan A Priorities