Supporting Sustainable Tenancies
We want our tenants to feel proud of their homes and the community they live in.
By using data smartly, we will provide effective support that helps maintain tenancies, boosts health and wellbeing and promotes independence.
We will offer financial inclusion support that makes living more affordable and helps sustain tenancies. We will expand our digital housing and tenancy management services ensuring that tenants stay informed and in control.
We will work with tenants to make sure our allocations and lettings processes contribute to balanced and sustainable communities where everyone can thrive.
Objective 12: Deliver effective support interventions that meet individual needs
To do this we will:
Provide personalised support for tenants to improve their health and wellbeing
Make best use of available housing stock by supporting tenants to access more affordable homes that best meet their needs
Provide personalised aids and adaptations to facilitate independent living and support long- term sustainable tenancies
Enhance the case management approach to prevent, manage and resolve incidences of ASB and neighbourhood nuisance
Objective 13: Provide financial inclusion support that improves affordability and sustains tenancies
To do this we will:
Target personalised, accessible financial inclusion support offers to tenants to improve affordability and maximise rental income
Improve tenants' skills and confidence to manage their own money, maximising rental income and sustaining tenancies
Optimise the rent arrears and payment processes to maximise rental income
Understand current and emerging local labour market needs, remove barriers and support tenants affected by welfare reforms into employment
Objective 14: Expand digital housing services to provide consistent, reliable and innovative tenancy management
To do this we will:
Deliver end-to-end digital tenancy management services that are reliable, consistent and efficient
Modernise leasehold and low-cost home ownership processes to deliver an improved customer experience
Objective 15: Proactively utilise allocations and lettings to positively contribute to tenancy sustainment
To do this we will :
In partnership with relevant Local Authorities, develop the frameworks, policies and protocols to enable balanced allocations to contribute to tenancy sustainability
Find out more about Plan A in the sections below
Background
Consistently Delivering Excellent Customer Experience and Digital Services
Excellent services that are consistent, reliable, innovative and influenced by customers
Contributing to a Sustainable Future
Environmentally sustainable communities for generations to come with customers thriving in low-energy homes
Supporting Balanced and Sustainable Communities
Sustainable and thriving communities that meet residents’ needs and nurture a sense of pride and belonging
Supporting Sustainable Tenancies
Empowered tenants living in comfortable and manageable homes in sustainable communities
Providing Quality Sustainable Homes
Tenants living in warm, safe, high quality, and sustainable homes in which they are proud to live
Building and Acquiring Sustainable Homes
Additional high quality, sustainable homes, which meet the needs of customers, in balanced communities
Maintaining Strong Finances
Financially strong and resilient, investing in the future of social housing for our customers and their communities
Maximising the Talent and Contribution of our People
A professional, engaged and empowered workforce, working together to deliver excellent services.
