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Tenant Perception Surveys

Last year, just over 1,000 of our tenants, completed telephone surveys to give their thoughts on our performance in delivering services. These Tenant Satisfaction Measures are reported to the Regulator of Social Housing (RSH).

Telephone Survey

We will be working with Pexel Research Services who will be calling a representative group of our tenants from Tuesday 23 September.

They'll ask questions as part of the perception survey which should take less than 7 minutes to complete.

The caller will not ask for personal details during these calls and they will call from the following number: 020 4538 9096.

The data we collect alongside all other registered providers and local authorities who own housing stock, will be reported back to the Regulator of Social Housing.