What will the Housing Ombudsman do?
The Housing Ombudsman will investigate fairly and impartially. Find out more about what the Housing Ombudsman will investigate and how they can help.
They can only review your case after 8 weeks have passed since your social housing provider’s complaints process has ended. The government is proposing legislation to speed this up.
You could also contact your MP or councillor who may be able to help you resolve the issue. They can also refer you immediately to the Ombudsman if they cannot help themselves.