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Rent queries

How do I find out my current rent balance?

The easiest way to find out your current rent balance is via our Tenant App - you can do this by clicking on the Log in button above.

How do I access my latest rent statement?

If you are registered for our online tenants’ portal, you will no longer receive a rent statement in the post as you can access your rent account at any time online. If you wish to opt back in and receive a rent statement in the post, you can do so at any time by emailing

Why is my account still in arrears after I have received my housing benefit?

As housing benefit is paid four-weekly and in arrears, your account will show in arrears for three out of four weeks. This will then be rectified when the benefit payment reaches your rent account.

Why is my account in arrears when I pay by monthly direct debit?

In most cases this is not an arrears balance meaning it is usually nothing to worry about. It is due to rent being charged weekly and monthly direct debits being taken out later in the month.

Who do I call if I need to speak to someone?

You can contact Customer Services on 0800 587 4538 between 8.15am and 7pm Monday to Friday or Saturday between 9am and 1pm.

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