You don’t have to pay for things that have been damaged by fair wear and tear. If there is a doubt about how the damage happened we will come and check the problem before we make a decision.
If you are responsible for paying for a repair we will let you know how much you will have to pay and you will be asked to sign an ‘acceptance for recharge’ form before we agree to do the work. Once the work is completed we will send you a bill. If you want time to pay the money we can make an agreement to collect it in instalments.
If the bill is not paid, or the payment of the instalments maintained, we could take legal action to recover the debt and any outstanding debt may also prevent you transferring to another one of our homes.