Applying for a home - FAQ's

Frequently Asked Questions
How long will it take for my application to be processed?

We have up to 10 working days to start processing your application. The timescale on how long it will take from this will vary depending on how long it takes to receive any further information required.

How do I bid for a home?

Before you can bid on one of our homes, you must first have an active account with Durham Key Options. If your account is active and you are still encountering problems, please contact us.

How do I check the status of my housing bid?

You can check the status of your housing bid at www.durhamkeyoptions.co.uk.

Log into your account and go to “My Bids” on the homepage. There you can see a history of all bids you have made and where you came on the shortlists.

We aim to contact winning bidders by telephone and/or email within 1 working day of bids closing on individual homes. Unfortunately, if you are not the successful bidder you will not be contacted.