Rent Account - FAQ's

Frequently Asked Questions
How do I check my rent balance?

You can check your account balance and most recent transactions by logging into the tenant app. You will also receive a rent statement quarterly via the tenant app or in some circumstances by post.

What rent payment methods are available?

You can make a payment, set up a direct debit and check your rent account by logging into the tenant app. Alternatively, rent payments can also be made on our website or by calling our automated payment line on 01388 814704.


I have a benefit query, can you help?

Yes, our specialist Welfare Benefits team will be able to help you with your benefit query, please contact us for further advice and assistance.

I'm struggling to pay my rent, can I get help?

Yes, we offer a wide range of advice and support to help you pay your rent. We can also make referrals to other agencies who can provide more specialist support, please contact us to arrange this.

How do I set up a direct debit?

You can set up a Direct Debit by using our online form. The optional payment dates on the direct debit form are the 6th or 20th, or weekly on a Friday. Should you require alternative dates, please contact us to arrange this.