You can check your account balance and most recent transactions by logging into the tenant portal. You will also receive a rent statement quarterly via the tenant portal/app or in some circumstances by post.
If you are a customer who pays service charges please be assured that the majority of these services are still being provided. This means that weekly charges will remain as normal and these can be found on your rent increase letter. Our service charges are variable which means any change in costs will be amended in your future year's charges. We will continue to monitor the level of service we provide but if you do have any questions, please contact us.
You can make a payment, set up a direct debit and check your rent account by logging into the tenant portal. Alternatively, rent payments can also be made on our website.
Yes, our specialist Financial Wellbeing team will be able to help you with your benefit query, please contact us for further advice and assistance.
Yes, we offer a wide range of advice and support to help you pay your rent. We can also make referrals to other agencies who can provide more specialist support, please contact us to arrange this.