Rent Account - FAQ's

Frequently Asked Questions
How do I check my rent balance?

You can check your account balance and most recent transactions by logging into the tenant portal. You will also receive a rent statement quarterly via the tenant portal/app or in some circumstances by post.

How does the coronavirus crisis affect my service charge payments?

If you are a customer who pays service charges please be ensured that the majority of these services are still being provided. This means that weekly charges will remain as normal and these can be found on your rent increase letter. Our service charges are variable which means any change in costs will be amended in your future year's charges. We will continue to monitor the level of service we provide but if you do have any questions, please contact us.

What rent payment methods are available?

You can make a payment, set up a direct debit and check your rent account by logging into the tenant portal. Alternatively, rent payments can also be made on our website.

I have a benefit query, can you help?

Yes, our specialist Financial Wellbeing team will be able to help you with your benefit query, please contact us for further advice and assistance.

I'm struggling to pay my rent, can I get help?

Yes, we offer a wide range of advice and support to help you pay your rent. We can also make referrals to other agencies who can provide more specialist support, please contact us to arrange this.

How do I set up a direct debit?

You can set up a direct debit inside of the tenant portal. The optional payment dates on the direct debit form are the 6th or 20th, or weekly on a Friday. Should you require alternative dates, please contact us to arrange this.