Rent Increase - FAQ's

Frequently Asked Questions
Why is my housing rent going up?

The cost of providing our services has been increasing. Last year we spent £14.3 million on repairs and planned improvements to existing homes and £18.1 million on much needed new homes within our communities.

To allow us to continue this investment we need to increase your rent. A detailed look at our overall spend is available in our Annual Report to Tenants.

How much will it go up by?

Housing rents will increase by 1.5%. If you are in a Shared Ownership home the rent will increase by 1.6%.

For example: If you currently pay £90.00 per week your housing rent will increase to £91.35.

Why two different percentage increases?

This depends on the type of tenancy you have (Shared Ownership comes under different rules for rent setting).

When will I find out the exact increase?

In the week commencing 1 March 2021, all of our housing customers will receive a letter explaining the revised charges that apply from 5 April 2021.

What can I do if I don’t think I can afford the new rent payments?

We can help you with money support and offer benefits advice. Details of the support we offer is available on our Money Support page.

I’m on Housing Benefit, what do I need to do?

At the moment, nothing, as we will notify your housing benefit provider who will then send you a letter with your revised benefit entitlement.

If you receive partial Housing Benefit, you will need to deduct this from your total charges and pay the difference.

I’m on Universal Credit, what do I need to do?

You will need to update your rent amount on your online journal.

This must be done no earlier than 5 April and no later than the end of your first assessment period following the changes.

If you need help to do this you can contact Universal Credit on 0800 328 5644.

Do I need to change my Direct Debit Instruction?

No, you do not need to take any action. You will receive a letter with the new amount we intend to collect at least two weeks before the first collection.

How do I change my standing order payment?

You will need to advise your bank of the revised amounts you need to pay.

Why not consider paying by Direct Debit to avoid having to do this, as we would update your payments automatically.

You can set up a direct debit by downloading our App:

Download on iPhone

Download on Android

Do you know you can use our App on a PC? Register now.

What if I only pay water rates?

Wait until you receive your letter from your housing benefit provider to see if your new benefit entitlement covers your rent.  If you only receive partial Housing Benefit, you will need to deduct this from your total charges and pay the difference.

Your new water rates will be included in the letter you receive week commencing 1 March 2021.