Repairs - FAQ's

Frequently Asked Questions
How do I rearrange a repair appointment?

You can rearrange your repair appointments by logging into the tenant portal. However, if the repair is within 2 working days, please give us a call on 0800 5874538 and we will change this for you.

How do I cancel a repair appointment?

You can cancel your repair appointments by logging into the tenant portal. However, if the repair is within 2 working days, please give us a call on 0800 5874538 and we will change this for you.

What happens if I miss a repair appointment?

If you have missed your repair appointment you should have received a card through your door. Please contact us to get the repair booked back in as soon as possible.

How do I check my repair details?

To find out more details about your repair, simply log into the tenant portal and open the repairs section.

What do I do if my smoke alarms keeps beeping intermittently?

Immediately call our Customer Services team on 0800 5874538 and we will arrange to send someone out. Lines are open from 8.15am to 7pm Monday to Friday and 9am to 1pm on Saturday.